-74
NPS
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ChartSpan Medical Technologies
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About ChartSpan Medical Technologies' Brand
"ChartSpan is an automated application that allows users to upload, store and manage their healthcare records on smartphone, tablet or computer."
Brand at a Glance
33%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ChartSpan Medical Technologies NPS
ChartSpan Medical Technologies's Net Promoter Score (NPS) is a -74 with 13% Promoters, 0% Passives, and 87% Detractors. Net Promoter Score tracks whether ChartSpan Medical Technologies's customers would recommend using the product based on a scale of -100 to 100.
ChartSpan Medical Technologies Overall NPS
| 13% | Promoters |
|---|---|
| 0% | Passives |
| 87% | Detractors |
ChartSpan Medical Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -55 | Jan 2024 | -55 |
Feb 2024 -60 | Feb 2024 | -60 |
Mar 2024 -67 | Mar 2024 | -67 |
Apr 2024 -69 | Apr 2024 | -69 |
May 2024 -71 | May 2024 | -71 |
Jul 2024 -73 | Jul 2024 | -73 |
Aug 2024 -63 | Aug 2024 | -63 |
Jan 2025 -65 | Jan 2025 | -65 |
May 2025 -69 | May 2025 | -69 |
Jun 2025 -71 | Jun 2025 | -71 |
Jul 2025 -73 | Jul 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChartSpan Medical Technologies NPS by Usage
ChartSpan Medical Technologies's NPS was rated -100 points by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
ChartSpan Medical Technologies Customer Reviews
Out of the 2 ChartSpan Medical Technologies customer reviews 0 were positive and 2 were constructive. ChartSpan Medical Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ChartSpan Medical Technologies Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of ChartSpan Medical Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChartSpan Medical Technologies Customer Loyalty Score by Usage
ChartSpan Medical Technologies's Customer Loyalty score was rated 25% by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ChartSpan Medical Technologies Product Quality
1.5/5
ChartSpan Medical Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartSpan Medical Technologies' overall Product Quality score rated by its users and customers.
ChartSpan Medical Technologies Product Information
ChartSpan Medical Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.chartspan.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Quick Insights into ChartSpan Medical Technologies Product Quality
ChartSpan Medical Technologies's Product Quality score was rated highest by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ChartSpan Medical Technologies' Product Quality.
Ranked ChartSpan Medical Technologies Product Quality the Highest
ChartSpan Medical Technologies Product Quality Score by Usage
ChartSpan Medical Technologies's Product Quality score was rated 1.5 stars by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ChartSpan Medical Technologies Pricing
ChartSpan Medical Technologies ROI & Value For Money
1.5/5
ChartSpan Medical Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartSpan Medical Technologies' overall ROI score rated by its users and customers.
Quick Insights into ChartSpan Medical Technologies ROI
ChartSpan Medical Technologies's ROI score was rated highest by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ChartSpan Medical Technologies' ROI score.
Ranked ChartSpan Medical Technologies ROI the Highest
ChartSpan Medical Technologies ROI Score by Usage
ChartSpan Medical Technologies's ROI score was rated 1.5 stars by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ChartSpan Medical Technologies Customer Satisfaction (CSAT)
ChartSpan Medical Technologies Customer Satisfaction (CSAT) Score
8 / 100
ChartSpan Medical Technologies has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ChartSpan Medical Technologies Customer Service
1.5/5
ChartSpan Medical Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartSpan Medical Technologies' overall Customer Service score rated by its users and customers.
About ChartSpan Medical Technologies's Customer Service
Address
Greenville, SC
Website
http://www.chartspan.com/
Quick Insights into ChartSpan Medical Technologies Customer Service
ChartSpan Medical Technologies's Customer Service score was rated highest by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ChartSpan Medical Technologies' Customer Service score.
Ranked ChartSpan Medical Technologies Customer Service the Highest
ChartSpan Medical Technologies Customer Service Score by Usage
ChartSpan Medical Technologies's Customer Service score was rated 1.5 stars by customers who have used ChartSpan Medical Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ChartSpan Medical Technologies as an Employer
4.1/5
ChartSpan Medical Technologies has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of ChartSpan Medical Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ChartSpan Medical Technologies scored a -74 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of ChartSpan Medical Technologies would recommend the brand to a friend. ENPS measures how likely ChartSpan Medical Technologies employees would recommend working at ChartSpan Medical Technologies to a friend.
Net Promoter Score
-74
NPS Score
| 13% | Promoters |
|---|---|
| 0% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 63% | Promoters |
|---|---|
| 21% | Passive |
| 16% | Detractors |
