-55
NPS
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Chartwell
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About Chartwell's Brand
Chartwell Staffing Solutions is a national staffing agency with 42 different locations.
Brand at a Glance
63%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Chartwell NPS
Chartwell's Net Promoter Score (NPS) is a -55 with 20% Promoters, 5% Passives, and 75% Detractors. Net Promoter Score tracks whether Chartwell's customers would recommend using the product based on a scale of -100 to 100.
Chartwell Overall NPS
| 20% | Promoters |
|---|---|
| 5% | Passives |
| 75% | Detractors |
Chartwell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -80 | Sep 2021 | -80 |
Feb 2022 -51 | Feb 2022 | -51 |
Mar 2022 -57 | Mar 2022 | -57 |
May 2022 -70 | May 2022 | -70 |
Jun 2022 -54 | Jun 2022 | -54 |
Oct 2022 -32 | Oct 2022 | -32 |
Apr 2023 -36 | Apr 2023 | -36 |
Jun 2023 -41 | Jun 2023 | -41 |
Aug 2023 -43 | Aug 2023 | -43 |
Sep 2023 -50 | Sep 2023 | -50 |
Jan 2024 -52 | Jan 2024 | -52 |
Feb 2024 -55 | Feb 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chartwell NPS by Gender
Male customers rated Chartwell's NPS 34 points higher than Female customers.
Male
-66
Chartwell's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
Chartwell's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Chartwell NPS by Ethnicity
Chartwell's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Chartwell NPS by Age
Chartwell's NPS was rated -50 points by customers ages 66+ on Comparably.
Chartwell NPS by Usage
Chartwell's NPS was rated -60 points by customers who have used Chartwell's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Chartwell Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Chartwell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chartwell Customer Loyalty Score by Gender
Chartwell's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chartwell.
Male
70%
Yes
Female
70%
Yes
Chartwell Customer Loyalty Score by Ethnicity
Chartwell's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chartwell.
85
out of 100
Caucasian
Chartwell Customer Loyalty Score by Age
Chartwell's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Chartwell.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Chartwell Customer Loyalty Score by Usage
Chartwell's Customer Loyalty score was rated 46% by customers who have used Chartwell's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Chartwell Product Quality
2.4/5
Chartwell has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartwell's overall Product Quality score rated by its users and customers.
Chartwell Product Information
Chartwell’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://chartwellstaff.com
- Company Size
- 501-1,000 Employees
Quick Insights into Chartwell Product Quality
Chartwell's Product Quality score was rated highest by customers who have used Chartwell's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Chartwell Product Quality the Highest
Ranked Chartwell Product Quality the Lowest
Chartwell Product Quality Score by Gender
Male customers rated Chartwell's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chartwell.
Male
2.1/5
Female
1.5/5
Chartwell Product Quality Score by Ethnicity
Chartwell's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chartwell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Chartwell Product Quality Score by Age
Chartwell's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chartwell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Chartwell Product Quality Score by Usage
Chartwell's Product Quality score was rated 2.4 stars by customers who have used Chartwell's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Chartwell Pricing
Chartwell ROI & Value For Money
2.4/5
Chartwell has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Chartwell ROI
Chartwell's ROI score was rated highest by customers who have used Chartwell's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Chartwell ROI the Highest
Ranked Chartwell ROI the Lowest
Chartwell ROI Score by Gender
Male customers rated Chartwell's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chartwell.
Male
2.3/5
Female
1.5/5
Chartwell ROI Score by Ethnicity
Chartwell's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chartwell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Chartwell ROI Score by Age
Chartwell's ROI score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Chartwell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Chartwell ROI Score by Usage
Chartwell's ROI score was rated 2.8 stars by customers who have used Chartwell's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Chartwell Customer Satisfaction (CSAT)
Chartwell Customer Satisfaction (CSAT) Score
25 / 100
Chartwell has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
13%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
31%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chartwell Customer Satisfaction
Chartwell's Customer Satisfaction score was rated highest by customers who have used Chartwell's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Chartwell's Customer Satisfaction.
Ranked Chartwell Customer Satisfaction the Highest
Ranked Chartwell Customer Satisfaction the Lowest
Chartwell Customer Satisfaction Score by Gender
Male customers rated Chartwell's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chartwell.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 33% |
Chartwell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chartwell's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chartwell.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
Chartwell Customer Satisfaction Score by Age
Chartwell's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Chartwell.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Chartwell Customer Satisfaction Score by Usage
Chartwell's Customer Satisfaction score was rated 25 points by customers who have used Chartwell's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Chartwell Customer Service
2.4/5
Chartwell has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartwell's overall Customer Service score rated by its users and customers.
About Chartwell's Customer Service
Website
http://chartwellstaff.com
Phone Number
7173707004
Quick Insights into Chartwell Customer Service
Chartwell's Customer Service score was rated highest by customers who have used Chartwell's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Chartwell's Customer Service score.
Ranked Chartwell Customer Service the Highest
Ranked Chartwell Customer Service the Lowest
Chartwell Customer Service Score by Gender
Male customers rated Chartwell's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chartwell.
Male
1.7/5
Female
1.6/5
Chartwell Customer Service Score by Ethnicity
Chartwell's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chartwell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Chartwell Customer Service Score by Age
Chartwell's Customer Service score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Chartwell.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Chartwell Customer Service Score by Usage
Chartwell's Customer Service score was rated 2.2 stars by customers who have used Chartwell's products/services for Less than 1 Year.
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Chartwell as an Employer
2.3/5
Chartwell has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Chartwell scored a -55 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Chartwell would recommend the brand to a friend. ENPS measures how likely Chartwell employees would recommend working at Chartwell to a friend.
Net Promoter Score
-55
NPS Score
| 20% | Promoters |
|---|---|
| 5% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 20% | Promoters |
|---|---|
| 9% | Passive |
| 71% | Detractors |
