-7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Chartwells
Marketing or Exec? Claim Your Free Account
About Chartwells' Brand
Brand at a Glance
64%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Chartwells NPS
Chartwells's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Chartwells's customers would recommend using the product based on a scale of -100 to 100.
Chartwells Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Chartwells NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -31 | Jan 2023 | -31 |
Feb 2023 -24 | Feb 2023 | -24 |
Mar 2023 -18 | Mar 2023 | -18 |
Feb 2024 -10 | Feb 2024 | -10 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -14 | Apr 2024 | -14 |
Jul 2024 -10 | Jul 2024 | -10 |
Sep 2024 -13 | Sep 2024 | -13 |
Apr 2025 -9 | Apr 2025 | -9 |
May 2025 -12 | May 2025 | -12 |
Jul 2025 -8 | Jul 2025 | -8 |
Aug 2025 -8 | Aug 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chartwells NPS by Gender
Chartwells's NPS was rated -17 by Female customers on Comparably.
Female
-17
Chartwells's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Male
N/A
Chartwells's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Chartwells NPS by Ethnicity
Chartwells's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Chartwells Customer Reviews
Out of the 2 Chartwells customer reviews 1 was positive and 1 was constructive. Chartwells customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Chartwells Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Chartwells users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chartwells Customer Loyalty Score by Gender
Chartwells's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chartwells.
Female
70%
Yes
Male
N/A
Yes
Chartwells Customer Loyalty Score by Ethnicity
Chartwells's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chartwells.
55
out of 100
Caucasian
Chartwells Product Quality
3/5
Chartwells has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartwells' overall Product Quality score rated by its users and customers.
Chartwells Product Information
Chartwells’s product quality score is a 3 out of 5 as rated by its users and customers.
Quick Insights into Chartwells Product Quality
Chartwells's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Chartwells' Product Quality.
Ranked Chartwells Product Quality the Highest
Chartwells Product Quality Score by Gender
Chartwells's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chartwells.
Female
3.1/5
Male
N/A
Chartwells Product Quality Score by Ethnicity
Chartwells's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chartwells.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Chartwells Pricing
Chartwells ROI & Value For Money
2.9/5
Chartwells has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartwells' overall ROI score rated by its users and customers.
Quick Insights into Chartwells ROI
Chartwells's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Chartwells' ROI score.
Ranked Chartwells ROI the Highest
Chartwells ROI Score by Gender
Chartwells's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chartwells.
Female
3/5
Male
N/A
Chartwells ROI Score by Ethnicity
Chartwells's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chartwells.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Chartwells Customer Satisfaction (CSAT)
Chartwells Customer Satisfaction (CSAT) Score
53 / 100
Chartwells has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chartwells Customer Satisfaction
Chartwells's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Chartwells' Customer Satisfaction.
Ranked Chartwells Customer Satisfaction the Highest
Chartwells Customer Satisfaction Score by Gender
Chartwells's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chartwells.
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Chartwells Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chartwells' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chartwells.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
Chartwells Customer Service
2.9/5
Chartwells has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Chartwells' overall Customer Service score rated by its users and customers.
Quick Insights into Chartwells Customer Service
Chartwells's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Chartwells' Customer Service score.
Ranked Chartwells Customer Service the Highest
Chartwells Customer Service Score by Gender
Chartwells's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chartwells.
Female
3.2/5
Male
N/A
Chartwells Customer Service Score by Ethnicity
Chartwells's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chartwells.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Chartwells as an Employer
3.3/5
Chartwells has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Chartwells scored a -7 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Chartwells would recommend the brand to a friend. ENPS measures how likely Chartwells employees would recommend working at Chartwells to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 40% | Promoters |
|---|---|
| 29% | Passive |
| 31% | Detractors |
