-26
NPS
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Chase Corporation
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About Chase Corporation's Brand
Chase Corporation is a leading manufacturer of protective materials for high reliability applications.
Brand at a Glance
79%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Chase Corporation NPS
Chase Corporation's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Chase Corporation's customers would recommend using the product based on a scale of -100 to 100.
Chase Corporation Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Chase Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -50 | Aug 2023 | -50 |
Dec 2023 -60 | Dec 2023 | -60 |
Feb 2024 -33 | Feb 2024 | -33 |
May 2024 -43 | May 2024 | -43 |
Jun 2024 -25 | Jun 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chase Corporation NPS by Ethnicity
Chase Corporation's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Chase Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Chase Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chase Corporation Customer Loyalty Score by Ethnicity
Chase Corporation's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Chase Corporation Product Quality
2.6/5
Chase Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Chase Corporation Product Information
Chase Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.chasecorp.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Chase Corporation Product Quality
Chase Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked Chase Corporation Product Quality the Highest
Chase Corporation Product Quality Score by Ethnicity
Chase Corporation's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chase Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Chase Corporation Pricing
Chase Corporation ROI & Value For Money
2.8/5
Chase Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Chase Corporation ROI
Chase Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Chase Corporation ROI the Highest
Chase Corporation ROI Score by Ethnicity
Chase Corporation's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chase Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Chase Corporation Customer Satisfaction (CSAT)
Chase Corporation Customer Satisfaction (CSAT) Score
38 / 100
Chase Corporation has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chase Corporation Customer Satisfaction
Chase Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Chase Corporation Customer Satisfaction the Highest
Chase Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chase Corporation's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chase Corporation.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Chase Corporation Customer Service
2.8/5
Chase Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Chase Corporation's Customer Service
Address
26 Summer Street, Westwood, MA
Website
http://www.chasecorp.com
Phone Number
508-819-4200
Quick Insights into Chase Corporation Customer Service
Chase Corporation's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Chase Corporation's Customer Service score.
Ranked Chase Corporation Customer Service the Highest
Chase Corporation Customer Service Score by Ethnicity
Chase Corporation's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chase Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Chase Corporation as an Employer
3.7/5
Chase Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Chase Corporation scored a -26 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Chase Corporation would recommend the brand to a friend. ENPS measures how likely Chase Corporation employees would recommend working at Chase Corporation to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
