50
NPS
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Brand Page
Chatbooks
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About Chatbooks' Brand
Beyond Easy, Super Affordable Photo Books.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Chatbooks NPS
Chatbooks's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether Chatbooks's customers would recommend using the product based on a scale of -100 to 100.
Chatbooks Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
Chatbooks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 71 | May 2021 | 71 |
Sep 2021 75 | Sep 2021 | 75 |
Oct 2021 80 | Oct 2021 | 80 |
Jan 2022 78 | Jan 2022 | 78 |
Feb 2022 74 | Feb 2022 | 74 |
Oct 2022 75 | Oct 2022 | 75 |
Dec 2022 64 | Dec 2022 | 64 |
Oct 2023 66 | Oct 2023 | 66 |
Nov 2023 50 | Nov 2023 | 50 |
May 2024 52 | May 2024 | 52 |
Jul 2024 47 | Jul 2024 | 47 |
Oct 2024 49 | Oct 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chatbooks NPS by Gender
Chatbooks's NPS was rated 72 by Female customers on Comparably.
Female
72
Chatbooks's NPS was rated 72 by Female customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Male
N/A
Chatbooks's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Chatbooks NPS by Ethnicity
Chatbooks's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Chatbooks Customer Reviews
Out of the 2 Chatbooks customer reviews 2 were positive and 0 were constructive. Chatbooks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Chatbooks Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Chatbooks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chatbooks Customer Loyalty Score by Gender
Chatbooks's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Chatbooks Customer Loyalty Score by Ethnicity
Chatbooks's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chatbooks.
87
out of 100
Caucasian
Chatbooks Product Quality
4.1/5
Chatbooks has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Chatbooks Product Information
Chatbooks’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://chatbooks.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Mobile App
Social
Quick Insights into Chatbooks Product Quality
Chatbooks's Product Quality score was rated highest by Caucasian customers.
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Ranked Chatbooks Product Quality the Highest
Chatbooks Product Quality Score by Gender
Chatbooks's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chatbooks.
Female
5/5
Male
N/A
Chatbooks Product Quality Score by Ethnicity
Chatbooks's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chatbooks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Chatbooks Pricing
Chatbooks ROI & Value For Money
4/5
Chatbooks has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Chatbooks ROI
Chatbooks's ROI score was rated highest by Female customers.
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Ranked Chatbooks ROI the Highest
Chatbooks ROI Score by Gender
Chatbooks's ROI score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chatbooks.
Female
4.8/5
Male
N/A
Chatbooks ROI Score by Ethnicity
Chatbooks's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chatbooks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Chatbooks Customer Satisfaction (CSAT)
Chatbooks Customer Satisfaction (CSAT) Score
80 / 100
Chatbooks has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chatbooks Customer Satisfaction
Chatbooks's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Chatbooks Customer Satisfaction the Highest
Chatbooks Customer Satisfaction Score by Gender
Chatbooks's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chatbooks.
100 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Chatbooks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chatbooks' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chatbooks.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Chatbooks Customer Service
4.3/5
Chatbooks has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Chatbooks's Customer Service
Address
382 W Park Ciricle, Suite 300, Provo, UT 84604
Website
https://chatbooks.com/
Phone Number
855-424-2825
Chatbooks's Social Links
Quick Insights into Chatbooks Customer Service
Chatbooks's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Chatbooks' Customer Service score.
Ranked Chatbooks Customer Service the Highest
Chatbooks Customer Service Score by Gender
Chatbooks's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chatbooks.
Female
4.8/5
Male
N/A
Chatbooks Customer Service Score by Ethnicity
Chatbooks's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chatbooks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Chatbooks as an Employer
4.7/5
Chatbooks has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chatbooks scored a 50 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Chatbooks would recommend the brand to a friend. ENPS measures how likely Chatbooks employees would recommend working at Chatbooks to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
