46
NPS
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Brand Page
Chatfuel
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About Chatfuel's Brand
Create chatbots to engage with your audience on messengers.
Brand at a Glance
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Chatfuel NPS
Chatfuel's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Chatfuel's customers would recommend using the product based on a scale of -100 to 100.
Chatfuel Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Chatfuel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chatfuel NPS by Usage
Chatfuel's NPS was rated 40 points by customers who have used Chatfuel's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
Chatfuel Product Quality
4.1/5
Chatfuel has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatfuel's overall Product Quality score rated by its users and customers.
Chatfuel Product Information
Chatfuel serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Chatfuel supports Web devices and offers products for small, medium, and large sized businesses.
Chatfuel’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://chatfuel.com/
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
eCommerce Software
Mobile Marketing Software
Marketing Automation Software
Online Marketing Software
Facebook App Software
Social Media Marketing Software
Advertising Software
Display Advertising Software
Customer Service Software
Lead Generation Software
Instant Messaging & Chat Software
Live Chat Software
Chatfuel Pricing
Chatfuel ROI & Value For Money
3.7/5
Chatfuel has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatfuel's overall ROI score rated by its users and customers.
Chatfuel Pricing Plans
Chatfuel has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, Chatfuel uses a subscription model.
Who Uses Chatfuel?
Small Businesses
Medium Businesses
Large Enterprises
Chatfuel Customer Service
3.7/5
Chatfuel has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatfuel's overall Customer Service score rated by its users and customers.
About Chatfuel's Customer Service
Address
San Francisco, CA
Website
http://chatfuel.com/
