-100
NPS
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CHC Helicopter
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About CHC Helicopter's Brand
Provider of helicopter and other aircraft support services. The company operates a fleet of more than 220 aircraft in more than 30 countries across six continents, offers transportation services primarily for oil and gas exploration and production companies. It also serves government search-and-rescue agencies and organizations requiring emergency medical services, helicopter maintenance, repair and overhaul services through the Heli-One segment.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
CHC Helicopter NPS
CHC Helicopter's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CHC Helicopter's customers would recommend using the product based on a scale of -100 to 100.
CHC Helicopter Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CHC Helicopter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHC Helicopter Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CHC Helicopter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHC Helicopter Product Quality
3.2/5
CHC Helicopter has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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CHC Helicopter Product Information
CHC Helicopter’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.chcheli.com
- Company Size
- 1,001-5,000 Employees
CHC Helicopter Pricing
CHC Helicopter ROI & Value For Money
4/5
CHC Helicopter has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CHC Helicopter Customer Satisfaction (CSAT)
CHC Helicopter Customer Satisfaction (CSAT) Score
100 / 100
CHC Helicopter has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CHC Helicopter Customer Service
3.7/5
CHC Helicopter has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CHC Helicopter's Customer Service
Address
4740 Agar Drive, Richmond, V7B 1A3
Website
www.chcheli.com
Phone Number
7
