-64
NPS
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Checkr
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About Checkr's Brand
Hi, we’re Checkr—the leading technology company in the background check industry. We’re building a better future for everyone by making hiring better, fairer, and more efficient. We believe everyone deserves a fair chance. Read more about us at checkr.com
Brand at a Glance
50%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Checkr NPS
Checkr's Net Promoter Score (NPS) is a -64 with 15% Promoters, 6% Passives, and 79% Detractors. Net Promoter Score tracks whether Checkr's customers would recommend using the product based on a scale of -100 to 100.
Checkr Overall NPS
| 15% | Promoters |
|---|---|
| 6% | Passives |
| 79% | Detractors |
Checkr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -52 | Aug 2022 | -52 |
Sep 2022 -56 | Sep 2022 | -56 |
Nov 2022 -56 | Nov 2022 | -56 |
Feb 2023 -58 | Feb 2023 | -58 |
Apr 2023 -59 | Apr 2023 | -59 |
May 2023 -61 | May 2023 | -61 |
Jun 2023 -61 | Jun 2023 | -61 |
Jul 2023 -63 | Jul 2023 | -63 |
Aug 2023 -63 | Aug 2023 | -63 |
Feb 2024 -63 | Feb 2024 | -63 |
Aug 2024 -66 | Aug 2024 | -66 |
Sep 2024 -66 | Sep 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Checkr NPS by Gender
Checkr's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Checkr's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Checkr's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Checkr NPS by Ethnicity
Checkr's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Checkr NPS by Age
Checkr's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Checkr NPS by Usage
Checkr's NPS was rated the highest by customers who have used Checkr's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -53 | Less than 1 Year | -53 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -100 | Over 10 Years | -100 |
Checkr Customer Reviews
Out of the 6 Checkr customer reviews 0 were positive and 6 were constructive. Checkr customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Checkr Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Checkr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Checkr Customer Loyalty Score by Gender
Female customers rated Checkr's Customer Loyalty score 9% higher than Male customers.
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Male
57%
Yes
Female
66%
Yes
Checkr Customer Loyalty Score by Ethnicity
Checkr's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Checkr.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
10
out of 100
African American/Black
49
out of 100
Other
Checkr Customer Loyalty Score by Age
Checkr's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Checkr.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 46% | 26-30 | 46% |
31-35 64% | 31-35 | 64% |
36-40 28% | 36-40 | 28% |
41-45 70% | 41-45 | 70% |
51-55 46% | 51-55 | 46% |
Checkr Customer Loyalty Score by Usage
Checkr's Customer Loyalty score was rated the highest by customers who have used Checkr's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Checkr Customer Loyalty Score by Industry
Checkr's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Checkr Product Quality
1.7/5
Checkr has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Checkr's overall Product Quality score rated by its users and customers.
Checkr Product Information
Checkr serves markets in the United States and Canada. Checkr supports Web devices and offers products for small, medium, and large sized businesses.
Checkr’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Checkr's product the highest. Reviewers from the Tech industry rated Checkr the lowest at 1.5.
- Website
- http://checkr.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Background Check Software
Quick Insights into Checkr Product Quality
Checkr's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Checkr's Product Quality.
Ranked Checkr Product Quality the Highest
Ranked Checkr Product Quality the Lowest
Checkr Product Quality Score by Gender
Checkr's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Checkr.
Male
1.5/5
Female
1.5/5
Checkr Product Quality Score by Ethnicity
Checkr's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Checkr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Checkr Product Quality Score by Age
Checkr's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Checkr.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Checkr Product Quality Score by Usage
Checkr's Product Quality score was rated the highest by customers who have used Checkr's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Checkr Product Quality Score by Industry
Checkr's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Checkr Pricing
Checkr ROI & Value For Money
1.5/5
Checkr has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Checkr's overall ROI score rated by its users and customers.
Checkr Pricing Plans
Checkr has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Who Uses Checkr?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Checkr ROI
Checkr's ROI score was rated highest by customers who have used Checkr's products/services for 1 to 2 Years, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Checkr's ROI score.
Ranked Checkr ROI the Highest
Ranked Checkr ROI the Lowest
Checkr ROI Score by Gender
Checkr's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Checkr.
Male
1.5/5
Female
1.5/5
Checkr ROI Score by Ethnicity
Checkr's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Checkr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Checkr ROI Score by Age
Checkr's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Checkr.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Checkr ROI Score by Usage
Checkr's ROI score was rated 1.5 stars by customers who have used Checkr's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Checkr ROI Score by Industry
Checkr's ROI score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
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Checkr Customer Satisfaction (CSAT)
Checkr Customer Satisfaction (CSAT) Score
12 / 100
Checkr has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Checkr Customer Satisfaction
Checkr's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Checkr's Customer Satisfaction.
Ranked Checkr Customer Satisfaction the Highest
Ranked Checkr Customer Satisfaction the Lowest
Checkr Customer Satisfaction Score by Gender
Checkr's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Checkr.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Checkr Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Checkr's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Checkr.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
91%
CSAT according to Hispanic or Latino
Checkr's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Checkr.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Checkr's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Checkr.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Checkr's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Checkr.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
Checkr Customer Satisfaction Score by Age
Checkr's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Checkr.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 0% |
Checkr Customer Satisfaction Score by Usage
Checkr's Customer Satisfaction score was rated the highest by customers who have used Checkr's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Checkr Customer Satisfaction Score by Industry
Checkr's Customer Satisfaction score was rated 0 points by both Automotive and Transportation and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Checkr Customer Satisfaction Score by Industry",
"text": "Checkr's Customer Satisfaction score was rated 0 points by both Automotive and Transportation and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Checkr's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
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}
]
}Checkr Customer Service
1.5/5
Checkr has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Checkr's overall Customer Service score rated by its users and customers.
About Checkr's Customer Service
Address
1 Montgomery St, Ste 2000, San Francisco, CA 94104
Website
http://checkr.com
Phone Number
844-824-3257
Checkr's Social Links
Quick Insights into Checkr Customer Service
Checkr's Customer Service score was rated highest by customers who have used Checkr's products/services for 1 to 2 Years, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Checkr's Customer Service score.
Ranked Checkr Customer Service the Highest
Ranked Checkr Customer Service the Lowest
Checkr Customer Service Score by Gender
Checkr's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Checkr.
Male
1.5/5
Female
1.5/5
Checkr Customer Service Score by Ethnicity
Checkr's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Checkr.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Checkr Customer Service Score by Age
Checkr's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Checkr.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Checkr Customer Service Score by Usage
Checkr's Customer Service score was rated 1.5 stars by customers who have used Checkr's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Checkr Customer Service Score by Industry
Checkr's Customer Service score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
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Checkr as an Employer
4.7/5
Checkr has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Checkr scored a -64 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Checkr would recommend the brand to a friend. ENPS measures how likely Checkr employees would recommend working at Checkr to a friend.
Net Promoter Score
-64
NPS Score
| 15% | Promoters |
|---|---|
| 6% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 72% | Promoters |
|---|---|
| 25% | Passive |
| 3% | Detractors |
