50
NPS
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Brand Page
Cheetah Mobile
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About Cheetah Mobile's Brand
Cheetah Mobile is a mobile internet company that develops mobile applications and provides internet security software for its clients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cheetah Mobile NPS
Cheetah Mobile's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Cheetah Mobile's customers would recommend using the product based on a scale of -100 to 100.
Cheetah Mobile Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Cheetah Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cheetah Mobile Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cheetah Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cheetah Mobile Product Quality
5/5
Cheetah Mobile has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cheetah Mobile's overall Product Quality score rated by its users and customers.
Cheetah Mobile Product Information
Cheetah Mobile’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cmcm.com/en-us
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Mobile App
SaaS
Cheetah Mobile Pricing
Cheetah Mobile ROI & Value For Money
5/5
Cheetah Mobile has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cheetah Mobile's overall ROI score rated by its users and customers.
Cheetah Mobile Customer Satisfaction (CSAT)
Cheetah Mobile Customer Satisfaction (CSAT) Score
100 / 100
Cheetah Mobile has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cheetah Mobile Customer Service
5/5
Cheetah Mobile has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cheetah Mobile's overall Customer Service score rated by its users and customers.
About Cheetah Mobile's Customer Service
Address
1st Yaojiayuan South Rd,, Chao Yang District,
Website
http://www.cmcm.com/en-us
Phone Number
+86 10 6292 7779
Cheetah Mobile as an Employer
4.1/5
Cheetah Mobile has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cheetah Mobile scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cheetah Mobile would recommend the brand to a friend. ENPS measures how likely Cheetah Mobile employees would recommend working at Cheetah Mobile to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
