26
NPS
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Brand Page
Chef Software
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About Chef Software's Brand
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Chef Software CMO
Chef Software NPS
Chef Software's Net Promoter Score (NPS) is a 26 with 52% Promoters, 22% Passives, and 26% Detractors. Net Promoter Score tracks whether Chef Software's customers would recommend using the product based on a scale of -100 to 100.
Chef Software Overall NPS
| 52% | Promoters |
|---|---|
| 22% | Passives |
| 26% | Detractors |
Chef Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chef Software NPS by Usage
Chef Software's NPS was rated the highest by customers who have used Chef Software's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Chef Software Product Quality
4.1/5
Chef Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Chef Software Product Information
Chef Software serves markets in the United States, Europe, United Kingdom, and Germany. Chef Software supports Web devices and offers products for small, medium, and large sized businesses.
Chef Software’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chef Software's product the highest.
- Website
- http://chef.io
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
SaaS
Languages Supported
English
Product Type
Application Monitoring & Performance Software
IT, Server & Network Monitoring Software
DevOps Software
Quick Insights into Chef Software Product Quality
Chef Software's Product Quality score was rated highest by customers who have used Chef Software's products/services for 2 to 5 Years, and rated lowest by customers who have used Chef Software's products/services for Less than 1 Year.
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Ranked Chef Software Product Quality the Highest
Ranked Chef Software Product Quality the Lowest
Chef Software Product Quality Score by Usage
Chef Software's Product Quality score was rated the highest by customers who have used Chef Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Chef Software Product Quality Score by Industry
Chef Software's Product Quality score was rated 4.3 stars by Tech industry customers.
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Chef Software Pricing
Chef Software ROI & Value For Money
3.9/5
Chef Software has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Chef Software's overall ROI score rated by its users and customers.
Chef Software Pricing Plans
Chef Software has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Chef Software?
Small Businesses
Medium Businesses
Large Enterprises
Chef Software Customer Service
3.7/5
Chef Software has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Chef Software's Customer Service
Address
619 Western Avenue, 98104
Website
http://chef.io
Phone Number
206-508-4799
Chef Software's Social Links
Chef Software as an Employer
3.9/5
Chef Software has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Chef Software scored a 26 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Chef Software would recommend the brand to a friend. ENPS measures how likely Chef Software employees would recommend working at Chef Software to a friend.
Net Promoter Score
26
NPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
