-14
NPS
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Chem-Dry
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About Chem-Dry's Brand
Chem-Dry uses the power of carbonation to deliver faster dry times, a deeper clean and a healthier overall cleaning experience.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Chem-Dry NPS
Chem-Dry's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Chem-Dry's customers would recommend using the product based on a scale of -100 to 100.
Chem-Dry Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Chem-Dry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 0 | Aug 2020 | 0 |
May 2021 -33 | May 2021 | -33 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2024 0 | Aug 2024 | 0 |
Jul 2025 -15 | Jul 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chem-Dry Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Chem-Dry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chem-Dry Product Quality
3.2/5
Chem-Dry has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Chem-Dry's overall Product Quality score rated by its users and customers.
Chem-Dry Product Information
Chem-Dry’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.chemdry.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Chem-Dry Pricing
Chem-Dry ROI & Value For Money
3.2/5
Chem-Dry has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Chem-Dry Customer Satisfaction (CSAT)
Chem-Dry Customer Satisfaction (CSAT) Score
75 / 100
Chem-Dry has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chem-Dry Customer Service
3.3/5
Chem-Dry has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Chem-Dry's Customer Service
Address
1530 North 1000, Logan, UT
Website
http://www.chemdry.com/
Phone Number
435-755-0099
Chem-Dry as an Employer
3.3/5
Chem-Dry has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chem-Dry scored a -14 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Chem-Dry would recommend the brand to a friend. ENPS measures how likely Chem-Dry employees would recommend working at Chem-Dry to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
