-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ChenMed
Marketing or Exec? Claim Your Free Account
About ChenMed's Brand
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
ChenMed CMO
ChenMed NPS
ChenMed's Net Promoter Score (NPS) is a -14 with 34% Promoters, 18% Passives, and 48% Detractors. Net Promoter Score tracks whether ChenMed's customers would recommend using the product based on a scale of -100 to 100.
ChenMed Overall NPS
| 34% | Promoters |
|---|---|
| 18% | Passives |
| 48% | Detractors |
ChenMed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -6 | Dec 2022 | -6 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Jun 2024 -5 | Jun 2024 | -5 |
Aug 2024 -6 | Aug 2024 | -6 |
Sep 2024 -9 | Sep 2024 | -9 |
Nov 2024 -12 | Nov 2024 | -12 |
Apr 2025 -16 | Apr 2025 | -16 |
Sep 2025 -11 | Sep 2025 | -11 |
Oct 2025 -15 | Oct 2025 | -15 |
Jan 2026 -14 | Jan 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChenMed NPS by Gender
ChenMed's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
ChenMed's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
0
ChenMed's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
ChenMed NPS by Ethnicity
ChenMed's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black 25 | African American/Black | 25 |
ChenMed NPS by Age
ChenMed's NPS was rated -20 points by customers ages 66+ on Comparably.
ChenMed NPS by Usage
ChenMed's NPS was rated 0 points by customers who have used ChenMed's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
ChenMed Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ChenMed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChenMed Customer Loyalty Score by Gender
Male customers rated ChenMed's Customer Loyalty score 14% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ChenMed.
Male
78%
Yes
Female
64%
Yes
ChenMed Customer Loyalty Score by Ethnicity
ChenMed's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ChenMed.
64
out of 100
Caucasian
78
out of 100
African American/Black
ChenMed Customer Loyalty Score by Age
ChenMed's Customer Loyalty score was rated 64% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ChenMed.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 64% | 66+ | 64% |
ChenMed Customer Loyalty Score by Usage
ChenMed's Customer Loyalty score was rated the highest by customers who have used ChenMed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ChenMed Product Quality
3.3/5
ChenMed has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ChenMed's overall Product Quality score rated by its users and customers.
ChenMed Product Information
ChenMed’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.chenmed.com/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into ChenMed Product Quality
ChenMed's Product Quality score was rated highest by customers who have used ChenMed's products/services for 1 to 2 Years, and rated lowest by customers who have used ChenMed's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ChenMed's Product Quality.
Ranked ChenMed Product Quality the Highest
Ranked ChenMed Product Quality the Lowest
ChenMed Product Quality Score by Gender
Male customers rated ChenMed's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ChenMed.
Male
3.9/5
Female
3.2/5
ChenMed Product Quality Score by Ethnicity
ChenMed's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ChenMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.6 | African American/Black | 3.6 |
ChenMed Product Quality Score by Age
ChenMed's Product Quality score was rated 3.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ChenMed.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.2 | 66+ | 3.2 |
ChenMed Product Quality Score by Usage
ChenMed's Product Quality score was rated the highest by customers who have used ChenMed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ChenMed Pricing
ChenMed ROI & Value For Money
3.4/5
ChenMed has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ChenMed's overall ROI score rated by its users and customers.
Quick Insights into ChenMed ROI
ChenMed's ROI score was rated highest by customers who have used ChenMed's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ChenMed's ROI score.
Ranked ChenMed ROI the Highest
Ranked ChenMed ROI the Lowest
ChenMed ROI Score by Gender
Male customers rated ChenMed's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ChenMed.
Male
3.5/5
Female
3.2/5
ChenMed ROI Score by Ethnicity
ChenMed's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ChenMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
ChenMed ROI Score by Age
ChenMed's ROI score was rated 2.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ChenMed.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.9 | 66+ | 2.9 |
ChenMed ROI Score by Usage
ChenMed's ROI score was rated the highest by customers who have used ChenMed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ChenMed Customer Satisfaction (CSAT)
ChenMed Customer Satisfaction (CSAT) Score
64 / 100
ChenMed has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ChenMed Customer Satisfaction
ChenMed's Customer Satisfaction score was rated highest by customers who have used ChenMed's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ChenMed's Customer Satisfaction.
Ranked ChenMed Customer Satisfaction the Highest
Ranked ChenMed Customer Satisfaction the Lowest
ChenMed Customer Satisfaction Score by Gender
Male customers rated ChenMed's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ChenMed.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
ChenMed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ChenMed's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ChenMed.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
ChenMed's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ChenMed.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
ChenMed Customer Satisfaction Score by Age
ChenMed's Customer Satisfaction score was rated 60 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ChenMed.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 60% |
ChenMed Customer Satisfaction Score by Usage
ChenMed's Customer Satisfaction score was rated the highest by customers who have used ChenMed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ChenMed Customer Service
3.3/5
ChenMed has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ChenMed's overall Customer Service score rated by its users and customers.
About ChenMed's Customer Service
Address
1395 NW 167th St, Miami, FL 33169
Website
http://www.chenmed.com/
ChenMed's Social Links
Quick Insights into ChenMed Customer Service
ChenMed's Customer Service score was rated highest by customers who have used ChenMed's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ChenMed's Customer Service score.
Ranked ChenMed Customer Service the Highest
Ranked ChenMed Customer Service the Lowest
ChenMed Customer Service Score by Gender
Male customers rated ChenMed's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ChenMed.
Male
3.5/5
Female
3/5
ChenMed Customer Service Score by Ethnicity
ChenMed's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ChenMed.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.5 | African American/Black | 3.5 |
ChenMed Customer Service Score by Age
ChenMed's Customer Service score was rated 2.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ChenMed.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
ChenMed Customer Service Score by Usage
ChenMed's Customer Service score was rated the highest by customers who have used ChenMed's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ChenMed as an Employer
2.9/5
ChenMed has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ChenMed scored a -14 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of ChenMed would recommend the brand to a friend. ENPS measures how likely ChenMed employees would recommend working at ChenMed to a friend.
Net Promoter Score
-14
NPS Score
| 34% | Promoters |
|---|---|
| 18% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 24% | Promoters |
|---|---|
| 12% | Passive |
| 64% | Detractors |
