20
NPS
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CHEP North America
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About CHEP North America's Brand
Logistics solutions company specializing in the management of standardized unit-load equipment.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CHEP North America NPS
CHEP North America's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether CHEP North America's customers would recommend using the product based on a scale of -100 to 100.
CHEP North America Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
CHEP North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Oct 2025 50 | Oct 2025 | 50 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHEP North America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CHEP North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHEP North America Product Quality
3.2/5
CHEP North America has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CHEP North America's overall Product Quality score rated by its users and customers.
CHEP North America Product Information
CHEP North America’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
CHEP North America Pricing
CHEP North America ROI & Value For Money
3.5/5
CHEP North America has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CHEP North America Customer Satisfaction (CSAT)
CHEP North America Customer Satisfaction (CSAT) Score
50 / 100
CHEP North America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CHEP North America Customer Service
3.5/5
CHEP North America has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CHEP North America's overall Customer Service score rated by its users and customers.
About CHEP North America's Customer Service
Address
8517 South Park Circle, Orlando, FL 32819-9040
Website
https://solutions.chep.com/choose
CHEP North America as an Employer
Consumer vs. Employees
CHEP North America scored a 20 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of CHEP North America would recommend the brand to a friend. ENPS measures how likely CHEP North America employees would recommend working at CHEP North America to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 41% | Promoters |
|---|---|
| 32% | Passive |
| 27% | Detractors |
