-84
NPS
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Chetu
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About Chetu's Brand
Chetu is a custom software development company servicing startups, SMBs and Fortune 500 firms worldwide with specialized technology solutions.
Brand at a Glance
57%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Chetu NPS
Chetu's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether Chetu's customers would recommend using the product based on a scale of -100 to 100.
Chetu Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
Chetu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Nov 2024 -87 | Nov 2024 | -87 |
Feb 2025 -89 | Feb 2025 | -89 |
Jan 2026 -84 | Jan 2026 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chetu NPS by Gender
Chetu's NPS was rated -70 by Male customers on Comparably.
Male
-70
Chetu's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
N/A
Chetu's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Chetu NPS by Ethnicity
Chetu's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Chetu NPS by Age
Chetu's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Chetu NPS by Usage
Chetu's NPS was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Chetu Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Chetu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chetu Customer Loyalty Score by Gender
Chetu's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chetu.
Male
55%
Yes
Female
N/A
Yes
Chetu Customer Loyalty Score by Ethnicity
Chetu's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chetu.
74
out of 100
Caucasian
Chetu Customer Loyalty Score by Age
Chetu's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Chetu.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 40% | 46-50 | 40% |
Chetu Customer Loyalty Score by Usage
Chetu's Customer Loyalty score was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Chetu Customer Loyalty Score by Industry
Chetu's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Chetu Product Quality
1.7/5
Chetu has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Chetu Product Information
Chetu’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chetu's product the highest.
- Website
- https://www.chetu.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Mobile App
On Demand
Quick Insights into Chetu Product Quality
Chetu's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Chetu's products/services for Less than 1 Year.
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Ranked Chetu Product Quality the Highest
Ranked Chetu Product Quality the Lowest
Chetu Product Quality Score by Gender
Chetu's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chetu.
Male
1.5/5
Female
N/A
Chetu Product Quality Score by Ethnicity
Chetu's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chetu.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Chetu Product Quality Score by Age
Chetu's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chetu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
Chetu Product Quality Score by Usage
Chetu's Product Quality score was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Chetu Product Quality Score by Industry
Chetu's Product Quality score was rated 2.4 stars by Tech industry customers.
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Chetu Pricing
Chetu ROI & Value For Money
1.8/5
Chetu has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Chetu's overall ROI score rated by its users and customers.
Chetu Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Chetu ROI
Chetu's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Chetu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Chetu's ROI score.
Ranked Chetu ROI the Highest
Ranked Chetu ROI the Lowest
Chetu ROI Score by Gender
Chetu's ROI score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chetu.
Male
1.7/5
Female
N/A
Chetu ROI Score by Ethnicity
Chetu's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chetu.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Chetu ROI Score by Age
Chetu's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Chetu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
Chetu ROI Score by Usage
Chetu's ROI score was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Chetu ROI Score by Industry
Chetu's ROI score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Chetu Customer Satisfaction (CSAT)
Chetu Customer Satisfaction (CSAT) Score
6 / 100
Chetu has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
13%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chetu Customer Satisfaction
Chetu's Customer Satisfaction score was rated highest by customers who have used Chetu's products/services for 2 to 5 Years, and rated lowest by customers who have used Chetu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Chetu's Customer Satisfaction.
Ranked Chetu Customer Satisfaction the Highest
Ranked Chetu Customer Satisfaction the Lowest
Chetu Customer Satisfaction Score by Gender
Chetu's Customer Satisfaction score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chetu.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 70% |
Chetu Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chetu's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chetu.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
Chetu Customer Satisfaction Score by Age
Chetu's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Chetu.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 0% |
Chetu Customer Satisfaction Score by Usage
Chetu's Customer Satisfaction score was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Chetu Customer Satisfaction Score by Industry
Chetu's Customer Satisfaction score was rated 20 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Chetu Customer Satisfaction Score by Industry",
"text": "Chetu's Customer Satisfaction score was rated 20 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "max",
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}Chetu Customer Service
1.7/5
Chetu has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chetu's overall Customer Service score rated by its users and customers.
About Chetu's Customer Service
Address
1500 Concord Ter., Suite 100,, Mid Florida, FL 33323
Website
https://www.chetu.com/
Phone Number
9543425676
Chetu's Social Links
Quick Insights into Chetu Customer Service
Chetu's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Chetu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Chetu's Customer Service score.
Ranked Chetu Customer Service the Highest
Ranked Chetu Customer Service the Lowest
Chetu Customer Service Score by Gender
Chetu's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chetu.
Male
1.5/5
Female
N/A
Chetu Customer Service Score by Ethnicity
Chetu's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chetu.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Chetu Customer Service Score by Age
Chetu's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Chetu.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
Chetu Customer Service Score by Usage
Chetu's Customer Service score was rated the highest by customers who have used Chetu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Chetu Customer Service Score by Industry
Chetu's Customer Service score was rated 2.3 stars by Tech industry customers.
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Chetu as an Employer
3.5/5
Chetu has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Chetu scored a -84 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Chetu would recommend the brand to a friend. ENPS measures how likely Chetu employees would recommend working at Chetu to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
