-39
NPS
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Chicago Trading Company
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About Chicago Trading Company's Brand
Chicago Trading Company is a trading firm that provides liquidity and promotes a more efficient marketplace.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Chicago Trading Company NPS
Chicago Trading Company's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Chicago Trading Company's customers would recommend using the product based on a scale of -100 to 100.
Chicago Trading Company Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Chicago Trading Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2022 -66 | Jul 2022 | -66 |
Dec 2022 -75 | Dec 2022 | -75 |
Jan 2023 -80 | Jan 2023 | -80 |
Feb 2023 -83 | Feb 2023 | -83 |
Sep 2023 -57 | Sep 2023 | -57 |
Jul 2025 -37 | Jul 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chicago Trading Company Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Chicago Trading Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chicago Trading Company Product Quality
3.5/5
Chicago Trading Company has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chicago Trading Company's overall Product Quality score rated by its users and customers.
Chicago Trading Company Product Information
Chicago Trading Company’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Chicago Trading Company Pricing
Chicago Trading Company ROI & Value For Money
2.5/5
Chicago Trading Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chicago Trading Company's overall ROI score rated by its users and customers.
Chicago Trading Company Customer Satisfaction (CSAT)
Chicago Trading Company Customer Satisfaction (CSAT) Score
50 / 100
Chicago Trading Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chicago Trading Company Customer Service
2.5/5
Chicago Trading Company has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Chicago Trading Company's Customer Service
Address
440 South LaSalle 4th Floor, Chicago, IL
Website
http://www.chicagotrading.com/
Phone Number
312-863-8000
Chicago Trading Company as an Employer
2.6/5
Chicago Trading Company has a 2.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Chicago Trading Company scored a -39 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Chicago Trading Company would recommend the brand to a friend. ENPS measures how likely Chicago Trading Company employees would recommend working at Chicago Trading Company to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
