-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CHIEF
Marketing or Exec? Claim Your Free Account
About CHIEF's Brand
A new CHIEF. A single agency that combines incredible brand, strategy & technology expertise.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
CHIEF NPS
CHIEF's Net Promoter Score (NPS) is a -1 with 46% Promoters, 7% Passives, and 47% Detractors. Net Promoter Score tracks whether CHIEF's customers would recommend using the product based on a scale of -100 to 100.
CHIEF Overall NPS
| 46% | Promoters |
|---|---|
| 7% | Passives |
| 47% | Detractors |
CHIEF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
Mar 2023 22 | Mar 2023 | 22 |
Oct 2023 10 | Oct 2023 | 10 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2024 8 | Jul 2024 | 8 |
Jan 2025 -1 | Jan 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHIEF NPS by Gender
CHIEF's NPS was rated 34 by Female customers on Comparably.
Female
34
CHIEF's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
CHIEF's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CHIEF Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CHIEF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHIEF Customer Loyalty Score by Gender
CHIEF's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CHIEF.
Female
100%
Yes
Male
N/A
Yes
CHIEF Customer Loyalty Score by Industry
CHIEF's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CHIEF Product Quality
3.4/5
CHIEF has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CHIEF's overall Product Quality score rated by its users and customers.
CHIEF Product Information
CHIEF’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CHIEF's product the highest.
- Website
- http://www.agencychief.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into CHIEF Product Quality
CHIEF's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked CHIEF's Product Quality.
Ranked CHIEF Product Quality the Highest
CHIEF Product Quality Score by Gender
CHIEF's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CHIEF.
Female
3.5/5
Male
N/A
CHIEF Product Quality Score by Industry
CHIEF's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CHIEF Pricing
CHIEF ROI & Value For Money
3.3/5
CHIEF has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CHIEF's overall ROI score rated by its users and customers.
CHIEF Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CHIEF ROI
CHIEF's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked CHIEF's ROI score.
Ranked CHIEF ROI the Highest
CHIEF ROI Score by Gender
CHIEF's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CHIEF.
Female
4/5
Male
N/A
CHIEF ROI Score by Industry
CHIEF's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CHIEF Customer Satisfaction (CSAT)
CHIEF Customer Satisfaction (CSAT) Score
70 / 100
CHIEF has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHIEF Customer Satisfaction
CHIEF's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked CHIEF's Customer Satisfaction.
Ranked CHIEF Customer Satisfaction the Highest
CHIEF Customer Satisfaction Score by Gender
CHIEF's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CHIEF.
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CHIEF Customer Satisfaction Score by Industry
CHIEF's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CHIEF Customer Satisfaction Score by Industry",
"text": "CHIEF's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "CHIEF's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}CHIEF Customer Service
3.4/5
CHIEF has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CHIEF's overall Customer Service score rated by its users and customers.
About CHIEF's Customer Service
Address
1900 M Street NW, 3rd Floor, Washington, DC 200036
Website
http://www.agencychief.com/
Phone Number
+1 (202) 791-0200
Quick Insights into CHIEF Customer Service
CHIEF's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked CHIEF's Customer Service score.
Ranked CHIEF Customer Service the Highest
CHIEF Customer Service Score by Gender
CHIEF's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CHIEF.
Female
4/5
Male
N/A
CHIEF Customer Service Score by Industry
CHIEF's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CHIEF as an Employer
2.9/5
CHIEF has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CHIEF scored a -1 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of CHIEF would recommend the brand to a friend. ENPS measures how likely CHIEF employees would recommend working at CHIEF to a friend.
Net Promoter Score
-1
NPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
