14
NPS
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ChildFund International
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About ChildFund International's Brand
ChildFund International is a global child development and protection agency and a founding member of the
Brand at a Glance
62%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
ChildFund International NPS
ChildFund International's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether ChildFund International's customers would recommend using the product based on a scale of -100 to 100.
ChildFund International Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
ChildFund International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 43 | Feb 2023 | 43 |
Jul 2023 25 | Jul 2023 | 25 |
Sep 2023 11 | Sep 2023 | 11 |
Jan 2024 9 | Jan 2024 | 9 |
Apr 2024 17 | Apr 2024 | 17 |
Jun 2024 14 | Jun 2024 | 14 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChildFund International NPS by Gender
ChildFund International's NPS was rated 0 by Male customers on Comparably.
Male
0
ChildFund International's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
ChildFund International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ChildFund International NPS by Usage
ChildFund International's NPS was rated 0 points by customers who have used ChildFund International's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
ChildFund International Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ChildFund International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ChildFund International Customer Loyalty Score by Gender
ChildFund International's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ChildFund International.
Male
70%
Yes
Female
N/A
Yes
ChildFund International Customer Loyalty Score by Usage
ChildFund International's Customer Loyalty score was rated 70% by customers who have used ChildFund International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ChildFund International Product Quality
3.6/5
ChildFund International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ChildFund International Product Information
ChildFund International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.childfund.org
- Company Size
- 1,001-5,000 Employees
Quick Insights into ChildFund International Product Quality
ChildFund International's Product Quality score was rated highest by Male customers.
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Ranked ChildFund International Product Quality the Highest
ChildFund International Product Quality Score by Gender
ChildFund International's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
ChildFund International Product Quality Score by Usage
ChildFund International's Product Quality score was rated 3.5 stars by customers who have used ChildFund International's products/services for Less than 1 Year.
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ChildFund International Pricing
ChildFund International ROI & Value For Money
3.5/5
ChildFund International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into ChildFund International ROI
ChildFund International's ROI score was rated highest by Male customers.
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Ranked ChildFund International ROI the Highest
ChildFund International ROI Score by Gender
ChildFund International's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
ChildFund International ROI Score by Usage
ChildFund International's ROI score was rated 2.6 stars by customers who have used ChildFund International's products/services for Less than 1 Year.
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ChildFund International Customer Satisfaction (CSAT)
ChildFund International Customer Satisfaction (CSAT) Score
70 / 100
ChildFund International has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ChildFund International Customer Satisfaction
ChildFund International's Customer Satisfaction score was rated highest by customers who have used ChildFund International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ChildFund International's Customer Satisfaction.
Ranked ChildFund International Customer Satisfaction the Highest
ChildFund International Customer Satisfaction Score by Gender
ChildFund International's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ChildFund International.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ChildFund International Customer Satisfaction Score by Usage
ChildFund International's Customer Satisfaction score was rated 67 points by customers who have used ChildFund International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ChildFund International Customer Service
3.9/5
ChildFund International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ChildFund International's Customer Service
Address
Richmond, VA
Website
http://www.childfund.org
Phone Number
(180) 077-6676
Quick Insights into ChildFund International Customer Service
ChildFund International's Customer Service score was rated highest by Male customers.
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Ranked ChildFund International Customer Service the Highest
ChildFund International Customer Service Score by Gender
ChildFund International's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ChildFund International.
Male
3.8/5
Female
N/A
ChildFund International Customer Service Score by Usage
ChildFund International's Customer Service score was rated 3.3 stars by customers who have used ChildFund International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ChildFund International as an Employer
3.8/5
ChildFund International has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ChildFund International scored a 14 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of ChildFund International would recommend the brand to a friend. ENPS measures how likely ChildFund International employees would recommend working at ChildFund International to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
