-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
China Southern Airlines
Marketing or Exec? Claim Your Free Account
About China Southern Airlines' Brand
"China Southern Airlines is a provider of cargo, online booking, mail delivery, airline and transportation services."
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
China Southern Airlines NPS
China Southern Airlines's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether China Southern Airlines's customers would recommend using the product based on a scale of -100 to 100.
China Southern Airlines Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
China Southern Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
China Southern Airlines Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of China Southern Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
China Southern Airlines Product Quality
2.5/5
China Southern Airlines has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Southern Airlines' overall Product Quality score rated by its users and customers.
China Southern Airlines Product Information
China Southern Airlines’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://csair.com/
- Company Size
- 10,000+ Employees
Industry
Transportation and Warehousing
China Southern Airlines Pricing
China Southern Airlines ROI & Value For Money
3.5/5
China Southern Airlines has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Southern Airlines' overall ROI score rated by its users and customers.
China Southern Airlines Customer Satisfaction (CSAT)
China Southern Airlines Customer Satisfaction (CSAT) Score
100 / 100
China Southern Airlines has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
China Southern Airlines Customer Service
3/5
China Southern Airlines has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock China Southern Airlines' overall Customer Service score rated by its users and customers.
About China Southern Airlines's Customer Service
Website
http://csair.com/
