50
NPS
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Brand Page
China Unicom
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About China Unicom's Brand
China Unicom is a company that provides broadband communications and information services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
China Unicom NPS
China Unicom 's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether China Unicom 's customers would recommend using the product based on a scale of -100 to 100.
China Unicom Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
China Unicom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
China Unicom Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of China Unicom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
China Unicom Product Quality
5/5
China Unicom has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Unicom's overall Product Quality score rated by its users and customers.
China Unicom Product Information
China Unicom ’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://eng.chinaunicom.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
China Unicom Pricing
China Unicom ROI & Value For Money
4.5/5
China Unicom has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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China Unicom Customer Satisfaction (CSAT)
China Unicom Customer Satisfaction (CSAT) Score
100 / 100
China Unicom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
China Unicom Customer Service
4.5/5
China Unicom has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About China Unicom 's Customer Service
Address
No. 21 Financial Street,, Xicheng District, Queen, PA
Website
http://eng.chinaunicom.com
Phone Number
+6567049898x98
Consumer vs. Employees
China Unicom scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of China Unicom would recommend the brand to a friend. ENPS measures how likely China Unicom employees would recommend working at China Unicom to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
