100
NPS
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China Vanke Company
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About China Vanke Company's Brand
Provider of real estate development services. The company is engaged into the housing market, real estate development and property service, focusing primarily on city clusters, covering almost 66 cities centering Shanghai in China.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
China Vanke Company NPS
China Vanke Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether China Vanke Company's customers would recommend using the product based on a scale of -100 to 100.
China Vanke Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
China Vanke Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
China Vanke Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of China Vanke Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
China Vanke Company Product Quality
4/5
China Vanke Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock China Vanke Company's overall Product Quality score rated by its users and customers.
China Vanke Company Product Information
China Vanke Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.vanke.com
- Company Size
- 10,000+ Employees
China Vanke Company Pricing
China Vanke Company ROI & Value For Money
3.5/5
China Vanke Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Vanke Company's overall ROI score rated by its users and customers.
China Vanke Company Customer Satisfaction (CSAT)
China Vanke Company Customer Satisfaction (CSAT) Score
100 / 100
China Vanke Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
China Vanke Company Customer Service
4/5
China Vanke Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock China Vanke Company's overall Customer Service score rated by its users and customers.
About China Vanke Company's Customer Service
Address
Vanke Center, Shenzhen, 518083 British Indian Ocean
Website
www.vanke.com
Phone Number
7
