-100
NPS
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Chippewa Boots
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About Chippewa Boots' Brand
Chippewa Boots Supplying top-quality rugged boots and shoes for every purpose.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
Chippewa Boots NPS
Chippewa Boots's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Chippewa Boots's customers would recommend using the product based on a scale of -100 to 100.
Chippewa Boots Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Chippewa Boots NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chippewa Boots Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chippewa Boots users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chippewa Boots Product Quality
1.5/5
Chippewa Boots has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chippewa Boots' overall Product Quality score rated by its users and customers.
Chippewa Boots Product Information
Chippewa Boots’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Chippewa Boots Pricing
Chippewa Boots ROI & Value For Money
1.5/5
Chippewa Boots has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Chippewa Boots Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chippewa Boots Customer Service
4/5
Chippewa Boots has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Chippewa Boots's Customer Service
Website
https://www.chippewaboots.com/
Chippewa Boots as an Employer
Consumer vs. Employees
Chippewa Boots scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Chippewa Boots would recommend the brand to a friend. ENPS measures how likely Chippewa Boots employees would recommend working at Chippewa Boots to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
