0
NPS
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Chloe + Isabel
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About Chloe + Isabel's Brand
Chloe + Isabel is a social commerce jewelry company empowering and connecting women through their own social selling experience.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Chloe + Isabel NPS
Chloe + Isabel's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Chloe + Isabel's customers would recommend using the product based on a scale of -100 to 100.
Chloe + Isabel Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Chloe + Isabel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chloe + Isabel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chloe + Isabel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chloe + Isabel Product Quality
3.7/5
Chloe + Isabel has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chloe + Isabel's overall Product Quality score rated by its users and customers.
Chloe + Isabel Product Information
Chloe + Isabel’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://chloeandisabel.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Social
Chloe + Isabel Pricing
Chloe + Isabel ROI & Value For Money
4.5/5
Chloe + Isabel has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chloe + Isabel's overall ROI score rated by its users and customers.
Chloe + Isabel Customer Satisfaction (CSAT)
Chloe + Isabel Customer Satisfaction (CSAT) Score
100 / 100
Chloe + Isabel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chloe + Isabel Customer Service
4.5/5
Chloe + Isabel has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chloe + Isabel's overall Customer Service score rated by its users and customers.
About Chloe + Isabel's Customer Service
Address
40 Exchange Pl suite 1710, New York City, NY 10005
Website
http://chloeandisabel.com
Phone Number
+1 866-488-6505
Chloe + Isabel as an Employer
3.2/5
Chloe + Isabel has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Chloe + Isabel scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Chloe + Isabel would recommend the brand to a friend. ENPS measures how likely Chloe + Isabel employees would recommend working at Chloe + Isabel to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
