20
NPS
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Choppies Enterprises
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About Choppies Enterprises' Brand
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Choppies Enterprises NPS
Choppies Enterprises's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Choppies Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Choppies Enterprises Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Choppies Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Choppies Enterprises Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Choppies Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Choppies Enterprises Product Quality
3.6/5
Choppies Enterprises has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Choppies Enterprises' overall Product Quality score rated by its users and customers.
Choppies Enterprises Product Information
Choppies Enterprises’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.choppies.co.bw
- Company Size
- 10,000+ Employees
Choppies Enterprises Pricing
Choppies Enterprises ROI & Value For Money
3.4/5
Choppies Enterprises has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Choppies Enterprises Customer Satisfaction (CSAT)
Choppies Enterprises Customer Satisfaction (CSAT) Score
50 / 100
Choppies Enterprises has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Choppies Enterprises Customer Service
3.7/5
Choppies Enterprises has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Choppies Enterprises's Customer Service
Address
Plot No 100, Gaborone,
Website
www.choppies.co.bw
Phone Number
7
Consumer vs. Employees
Choppies Enterprises scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Choppies Enterprises would recommend the brand to a friend. ENPS measures how likely Choppies Enterprises employees would recommend working at Choppies Enterprises to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
