-14
NPS
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Christiana Care Health Systems
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About Christiana Care Health Systems' Brand
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Christiana Care Health Systems NPS
Christiana Care Health Systems's Net Promoter Score (NPS) is a -14 with 37% Promoters, 12% Passives, and 51% Detractors. Net Promoter Score tracks whether Christiana Care Health Systems's customers would recommend using the product based on a scale of -100 to 100.
Christiana Care Health Systems Overall NPS
| 37% | Promoters |
|---|---|
| 12% | Passives |
| 51% | Detractors |
Christiana Care Health Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -14 | Oct 2023 | -14 |
Dec 2023 -8 | Dec 2023 | -8 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -8 | Feb 2024 | -8 |
Jun 2024 -12 | Jun 2024 | -12 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -19 | Jan 2025 | -19 |
May 2025 -15 | May 2025 | -15 |
Jul 2025 -12 | Jul 2025 | -12 |
Jan 2026 -14 | Jan 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christiana Care Health Systems NPS by Gender
Male customers rated Christiana Care Health Systems's NPS 8 points higher than Female customers.
Male
-42
Christiana Care Health Systems's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-50
Christiana Care Health Systems's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Christiana Care Health Systems NPS by Ethnicity
Christiana Care Health Systems's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -60 | African American/Black | -60 |
Christiana Care Health Systems NPS by Age
Christiana Care Health Systems's NPS was rated -34 points by customers ages 66+ on Comparably.
Christiana Care Health Systems NPS by Usage
Christiana Care Health Systems's NPS was rated -50 points by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
Christiana Care Health Systems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Christiana Care Health Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Christiana Care Health Systems Customer Loyalty Score by Gender
Male customers rated Christiana Care Health Systems's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
Christiana Care Health Systems Customer Loyalty Score by Ethnicity
Christiana Care Health Systems's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Christiana Care Health Systems.
85
out of 100
Caucasian
55
out of 100
African American/Black
Christiana Care Health Systems Customer Loyalty Score by Age
Christiana Care Health Systems's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Christiana Care Health Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Christiana Care Health Systems Customer Loyalty Score by Usage
Christiana Care Health Systems's Customer Loyalty score was rated 78% by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Christiana Care Health Systems Customer Loyalty Score by Industry
Christiana Care Health Systems's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Christiana Care Health Systems Product Quality
3/5
Christiana Care Health Systems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Christiana Care Health Systems Product Information
Christiana Care Health Systems’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Christiana Care Health Systems's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Christiana Care Health Systems the lowest at 1.6.
- Company Size
- 10,000+ Employees
Quick Insights into Christiana Care Health Systems Product Quality
Christiana Care Health Systems's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Christiana Care Health Systems Product Quality the Highest
Ranked Christiana Care Health Systems Product Quality the Lowest
Christiana Care Health Systems Product Quality Score by Gender
Female customers rated Christiana Care Health Systems's Product Quality score 0.2 stars higher than Male customers.
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Male
2.3/5
Female
2.5/5
Christiana Care Health Systems Product Quality Score by Ethnicity
Christiana Care Health Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Christiana Care Health Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.3 | African American/Black | 2.3 |
Christiana Care Health Systems Product Quality Score by Age
Christiana Care Health Systems's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Christiana Care Health Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Christiana Care Health Systems Product Quality Score by Usage
Christiana Care Health Systems's Product Quality score was rated 2.5 stars by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Christiana Care Health Systems Product Quality Score by Industry
Christiana Care Health Systems's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Christiana Care Health Systems Pricing
Christiana Care Health Systems ROI & Value For Money
2.8/5
Christiana Care Health Systems has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Christiana Care Health Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Christiana Care Health Systems ROI
Christiana Care Health Systems's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked Christiana Care Health Systems ROI the Highest
Ranked Christiana Care Health Systems ROI the Lowest
Christiana Care Health Systems ROI Score by Gender
Female customers rated Christiana Care Health Systems's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Christiana Care Health Systems.
Male
1.6/5
Female
2.2/5
Christiana Care Health Systems ROI Score by Ethnicity
Christiana Care Health Systems's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Christiana Care Health Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Christiana Care Health Systems ROI Score by Age
Christiana Care Health Systems's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Christiana Care Health Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Christiana Care Health Systems ROI Score by Usage
Christiana Care Health Systems's ROI score was rated 2.2 stars by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Christiana Care Health Systems ROI Score by Industry
Christiana Care Health Systems's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Christiana Care Health Systems Customer Satisfaction (CSAT)
Christiana Care Health Systems Customer Satisfaction (CSAT) Score
57 / 100
Christiana Care Health Systems has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Christiana Care Health Systems Customer Satisfaction
Christiana Care Health Systems's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Christiana Care Health Systems' Customer Satisfaction.
Ranked Christiana Care Health Systems Customer Satisfaction the Highest
Ranked Christiana Care Health Systems Customer Satisfaction the Lowest
Christiana Care Health Systems Customer Satisfaction Score by Gender
Female customers rated Christiana Care Health Systems's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Christiana Care Health Systems.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Christiana Care Health Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Christiana Care Health Systems' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Christiana Care Health Systems.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Christiana Care Health Systems' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Christiana Care Health Systems.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Christiana Care Health Systems Customer Satisfaction Score by Age
Christiana Care Health Systems's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Christiana Care Health Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Christiana Care Health Systems Customer Satisfaction Score by Usage
Christiana Care Health Systems's Customer Satisfaction score was rated 25 points by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
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Christiana Care Health Systems Customer Satisfaction Score by Industry
Christiana Care Health Systems's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Christiana Care Health Systems Customer Satisfaction Score by Industry",
"text": "Christiana Care Health Systems's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Christiana Care Health Systems's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Christiana Care Health Systems's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
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]
}Christiana Care Health Systems Customer Service
2.8/5
Christiana Care Health Systems has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Christiana Care Health Systems' overall Customer Service score rated by its users and customers.
Quick Insights into Christiana Care Health Systems Customer Service
Christiana Care Health Systems's Customer Service score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Christiana Care Health Systems' Customer Service score.
Ranked Christiana Care Health Systems Customer Service the Highest
Ranked Christiana Care Health Systems Customer Service the Lowest
Christiana Care Health Systems Customer Service Score by Gender
Female customers rated Christiana Care Health Systems's Customer Service score 0.8 stars higher than Male customers.
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Male
1.6/5
Female
2.4/5
Christiana Care Health Systems Customer Service Score by Ethnicity
Christiana Care Health Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Christiana Care Health Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Christiana Care Health Systems Customer Service Score by Age
Christiana Care Health Systems's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Christiana Care Health Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Christiana Care Health Systems Customer Service Score by Usage
Christiana Care Health Systems's Customer Service score was rated 2.2 stars by customers who have used Christiana Care Health Systems's products/services for Over 10 Years.
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Christiana Care Health Systems Customer Service Score by Industry
Christiana Care Health Systems's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Christiana Care Health Systems as an Employer
3.0/5
Christiana Care Health Systems has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Christiana Care Health Systems
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Christiana Care Health Systems scored a -14 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Christiana Care Health Systems would recommend the brand to a friend. ENPS measures how likely Christiana Care Health Systems employees would recommend working at Christiana Care Health Systems to a friend.
Net Promoter Score
-14
NPS Score
| 37% | Promoters |
|---|---|
| 12% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
