55
NPS
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Christmas Tree Shops
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About Christmas Tree Shops' Brand
Christmas Tree Shops are bargain stores, selling everything from food to toys to household furnishings to Christmas decorations.
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Christmas Tree Shops NPS
Christmas Tree Shops's Net Promoter Score (NPS) is a 55 with 76% Promoters, 3% Passives, and 21% Detractors. Net Promoter Score tracks whether Christmas Tree Shops's customers would recommend using the product based on a scale of -100 to 100.
Christmas Tree Shops Overall NPS
| 76% | Promoters |
|---|---|
| 3% | Passives |
| 21% | Detractors |
Christmas Tree Shops NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 48 | Mar 2024 | 48 |
Jun 2024 50 | Jun 2024 | 50 |
Aug 2024 52 | Aug 2024 | 52 |
Sep 2024 52 | Sep 2024 | 52 |
Oct 2024 52 | Oct 2024 | 52 |
Nov 2024 50 | Nov 2024 | 50 |
Dec 2024 52 | Dec 2024 | 52 |
Mar 2025 52 | Mar 2025 | 52 |
Jul 2025 54 | Jul 2025 | 54 |
Aug 2025 54 | Aug 2025 | 54 |
Sep 2025 53 | Sep 2025 | 53 |
Dec 2025 53 | Dec 2025 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christmas Tree Shops NPS by Gender
Female customers rated Christmas Tree Shops's NPS 165 points higher than Male customers.
Male
-100
Christmas Tree Shops's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
65
Christmas Tree Shops's NPS was rated 65 by Female customers on Comparably.
80%
Promoters
5%
Passives
15%
Detractors
Christmas Tree Shops NPS by Ethnicity
Christmas Tree Shops's NPS was rated 46 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Christmas Tree Shops NPS by Age
Christmas Tree Shops's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Christmas Tree Shops NPS by Usage
Christmas Tree Shops's NPS was rated the highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years 29 | Over 10 Years | 29 |
Christmas Tree Shops Customer Reviews
Out of the 8 Christmas Tree Shops customer reviews 7 were positive and 1 was constructive. Christmas Tree Shops customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Christmas Tree Shops Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Christmas Tree Shops users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Christmas Tree Shops Customer Loyalty Score by Gender
Male customers rated Christmas Tree Shops's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Christmas Tree Shops.
Male
100%
Yes
Female
91%
Yes
Christmas Tree Shops Customer Loyalty Score by Ethnicity
Christmas Tree Shops's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Christmas Tree Shops.
89
out of 100
Caucasian
Christmas Tree Shops Customer Loyalty Score by Age
Christmas Tree Shops's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Christmas Tree Shops.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
66+ 85% | 66+ | 85% |
Christmas Tree Shops Customer Loyalty Score by Usage
Christmas Tree Shops's Customer Loyalty score was rated the highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Christmas Tree Shops Customer Loyalty Score by Industry
Christmas Tree Shops's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Christmas Tree Shops Product Quality
4/5
Christmas Tree Shops has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Christmas Tree Shops Product Information
Christmas Tree Shops’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Christmas Tree Shops's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Christmas Tree Shops Product Quality
Christmas Tree Shops's Product Quality score was rated highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Christmas Tree Shops Product Quality the Highest
Ranked Christmas Tree Shops Product Quality the Lowest
Christmas Tree Shops Product Quality Score by Gender
Female customers rated Christmas Tree Shops's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Christmas Tree Shops.
Male
3/5
Female
3.9/5
Christmas Tree Shops Product Quality Score by Ethnicity
Christmas Tree Shops's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Christmas Tree Shops.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Christmas Tree Shops Product Quality Score by Age
Christmas Tree Shops's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Christmas Tree Shops.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4.1 | 66+ | 4.1 |
Christmas Tree Shops Product Quality Score by Usage
Christmas Tree Shops's Product Quality score was rated the highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christmas Tree Shops Product Quality Score by Industry
Christmas Tree Shops's Product Quality score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Christmas Tree Shops Pricing
Christmas Tree Shops ROI & Value For Money
4.2/5
Christmas Tree Shops has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Christmas Tree Shops Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Christmas Tree Shops ROI
Christmas Tree Shops's ROI score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Christmas Tree Shops ROI the Highest
Ranked Christmas Tree Shops ROI the Lowest
Christmas Tree Shops ROI Score by Gender
Female customers rated Christmas Tree Shops's ROI score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Christmas Tree Shops.
Male
2.6/5
Female
4.3/5
Christmas Tree Shops ROI Score by Ethnicity
Christmas Tree Shops's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Christmas Tree Shops.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Christmas Tree Shops ROI Score by Age
Christmas Tree Shops's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Christmas Tree Shops.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
61-65 4 | 61-65 | 4 |
66+ 4.1 | 66+ | 4.1 |
Christmas Tree Shops ROI Score by Usage
Christmas Tree Shops's ROI score was rated the highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christmas Tree Shops ROI Score by Industry
Christmas Tree Shops's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Christmas Tree Shops Customer Satisfaction (CSAT)
Christmas Tree Shops Customer Satisfaction (CSAT) Score
88 / 100
Christmas Tree Shops has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
66%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
6%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Christmas Tree Shops Customer Satisfaction
Christmas Tree Shops's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers ages 51-55.
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Ranked Christmas Tree Shops Customer Satisfaction the Highest
Ranked Christmas Tree Shops Customer Satisfaction the Lowest
Christmas Tree Shops Customer Satisfaction Score by Gender
Female customers rated Christmas Tree Shops's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Christmas Tree Shops.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
82 / 100
FemaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
Christmas Tree Shops Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Christmas Tree Shops' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Christmas Tree Shops.
83 / 100
Very Satisfied
65%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
6%
Christmas Tree Shops Customer Satisfaction Score by Age
Christmas Tree Shops's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Christmas Tree Shops.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 66% | |||||||||||||||
| 66+ | 82% |
Christmas Tree Shops Customer Satisfaction Score by Usage
Christmas Tree Shops's Customer Satisfaction score was rated 77 points by customers who have used Christmas Tree Shops's products/services for Over 10 Years.
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Christmas Tree Shops Customer Satisfaction Score by Industry
Christmas Tree Shops's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Christmas Tree Shops Customer Satisfaction Score by Industry",
"text": "Christmas Tree Shops's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
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"scoreClassName": "max",
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}Christmas Tree Shops Customer Service
4.1/5
Christmas Tree Shops has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Christmas Tree Shops's Customer Service
Address
Yarmouth Port, MA
Website
http://www.christmastreeshops.com
Quick Insights into Christmas Tree Shops Customer Service
Christmas Tree Shops's Customer Service score was rated highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Christmas Tree Shops' Customer Service score.
Ranked Christmas Tree Shops Customer Service the Highest
Ranked Christmas Tree Shops Customer Service the Lowest
Christmas Tree Shops Customer Service Score by Gender
Female customers rated Christmas Tree Shops's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Christmas Tree Shops.
Male
2.6/5
Female
3.8/5
Christmas Tree Shops Customer Service Score by Ethnicity
Christmas Tree Shops's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Christmas Tree Shops.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Christmas Tree Shops Customer Service Score by Age
Christmas Tree Shops's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Christmas Tree Shops.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.9 | 66+ | 3.9 |
Christmas Tree Shops Customer Service Score by Usage
Christmas Tree Shops's Customer Service score was rated the highest by customers who have used Christmas Tree Shops's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Christmas Tree Shops Customer Service Score by Industry
Christmas Tree Shops's Customer Service score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Christmas Tree Shops as an Employer
Consumer vs. Employees
Christmas Tree Shops scored a 55 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Christmas Tree Shops would recommend the brand to a friend. ENPS measures how likely Christmas Tree Shops employees would recommend working at Christmas Tree Shops to a friend.
Net Promoter Score
55
NPS Score
| 76% | Promoters |
|---|---|
| 3% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
