-40
NPS
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Christus Spohn Health System
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About Christus Spohn Health System's Brand
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2/5
Customer Service
Christus Spohn Health System NPS
Christus Spohn Health System's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Christus Spohn Health System's customers would recommend using the product based on a scale of -100 to 100.
Christus Spohn Health System Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Christus Spohn Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Dec 2023 -50 | Dec 2023 | -50 |
Nov 2024 0 | Nov 2024 | 0 |
Aug 2025 -25 | Aug 2025 | -25 |
Oct 2025 -40 | Oct 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christus Spohn Health System Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Christus Spohn Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Christus Spohn Health System Product Quality
2.2/5
Christus Spohn Health System has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Christus Spohn Health System Product Information
Christus Spohn Health System’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.christusspohn.org
- Company Size
- 10,000+ Employees
Industry
Tech
Hospital & Health Care
Christus Spohn Health System Pricing
Christus Spohn Health System ROI & Value For Money
1.7/5
Christus Spohn Health System has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Christus Spohn Health System Customer Satisfaction (CSAT)
Christus Spohn Health System Customer Satisfaction (CSAT) Score
25 / 100
Christus Spohn Health System has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Christus Spohn Health System Customer Service
2/5
Christus Spohn Health System has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Christus Spohn Health System's Customer Service
Website
http://www.christusspohn.org
Christus Spohn Health System as an Employer
Consumer vs. Employees
Christus Spohn Health System scored a -40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Christus Spohn Health System would recommend the brand to a friend. ENPS measures how likely Christus Spohn Health System employees would recommend working at Christus Spohn Health System to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
