15
NPS
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Christy Sports
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About Christy Sports' Brand
A Lakewood, Colo.-based retailer of ski and snowboard equipment and apparel in the Rocky Mountain region
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Christy Sports NPS
Christy Sports's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Christy Sports's customers would recommend using the product based on a scale of -100 to 100.
Christy Sports Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Christy Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Dec 2021 25 | Dec 2021 | 25 |
Feb 2022 40 | Feb 2022 | 40 |
Sep 2022 29 | Sep 2022 | 29 |
Jan 2023 13 | Jan 2023 | 13 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 16 | Feb 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christy Sports NPS by Gender
Christy Sports's NPS was rated 17 by Male customers on Comparably.
Male
17
Christy Sports's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Christy Sports's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Christy Sports NPS by Ethnicity
Christy Sports's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Christy Sports Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Christy Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Christy Sports Customer Loyalty Score by Gender
Christy Sports's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Christy Sports Customer Loyalty Score by Ethnicity
Christy Sports's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Christy Sports.
82
out of 100
Caucasian
Christy Sports Product Quality
3.2/5
Christy Sports has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Christy Sports Product Information
Christy Sports’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Sports & Entertainment
Quick Insights into Christy Sports Product Quality
Christy Sports's Product Quality score was rated highest by Male customers.
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Ranked Christy Sports Product Quality the Highest
Christy Sports Product Quality Score by Gender
Christy Sports's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Christy Sports Product Quality Score by Ethnicity
Christy Sports's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Christy Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Christy Sports Pricing
Christy Sports ROI & Value For Money
3/5
Christy Sports has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Christy Sports ROI
Christy Sports's ROI score was rated highest by Male customers.
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Ranked Christy Sports ROI the Highest
Christy Sports ROI Score by Gender
Christy Sports's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Christy Sports ROI Score by Ethnicity
Christy Sports's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Christy Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Christy Sports Customer Satisfaction (CSAT)
Christy Sports Customer Satisfaction (CSAT) Score
60 / 100
Christy Sports has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Christy Sports Customer Satisfaction
Christy Sports's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Christy Sports Customer Satisfaction the Highest
Christy Sports Customer Satisfaction Score by Gender
Christy Sports's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Christy Sports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Christy Sports' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Christy Sports.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Christy Sports Customer Service
3.4/5
Christy Sports has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Christy Sports's Customer Service
Address
11005 West 8th Ave, Suite 102, Denver, CO
Website
http://www.christysports.com/
Phone Number
3033236143
Quick Insights into Christy Sports Customer Service
Christy Sports's Customer Service score was rated highest by Male customers.
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Ranked Christy Sports Customer Service the Highest
Christy Sports Customer Service Score by Gender
Christy Sports's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Christy Sports Customer Service Score by Ethnicity
Christy Sports's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Christy Sports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Christy Sports as an Employer
2.8/5
Christy Sports has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Christy Sports scored a 15 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Christy Sports would recommend the brand to a friend. ENPS measures how likely Christy Sports employees would recommend working at Christy Sports to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
