76
NPS
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Chronus
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About Chronus' Brand
Chronus is the leader in mentoring software. Our platform enables mentoring programs to efficiently scale and drive more strategic value.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Chronus NPS
Chronus's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether Chronus's customers would recommend using the product based on a scale of -100 to 100.
Chronus Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
Chronus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 83 | Aug 2020 | 83 |
Oct 2022 76 | Oct 2022 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chronus NPS by Usage
Chronus's NPS was rated 86 points by customers who have used Chronus's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 86 | 5 to 10 Years | 86 |
Chronus Product Quality
4.3/5
Chronus has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Chronus Product Information
Chronus serves markets in the United States, Europe, Australia, Canada, and India. Chronus supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Chronus’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://chronus.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Mentoring Software
Talent Management Software
Chronus Pricing
Chronus ROI & Value For Money
4.3/5
Chronus has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Chronus Pricing Plans
Chronus has a pricing structure that accommodates medium and large businesses.
Who Uses Chronus?
Medium Businesses
Large Enterprises
Chronus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chronus Customer Service
5/5
Chronus has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Chronus's Customer Service
Address
15395 SE 30th Place, Suite 140, Bellevue, WA
Website
http://chronus.com
Chronus as an Employer
4.3/5
Chronus has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chronus scored a 76 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Chronus would recommend the brand to a friend. ENPS measures how likely Chronus employees would recommend working at Chronus to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
