-100
NPS
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Brand Page
Chumby
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About Chumby's Brand
Chumbi is a San Diego-based company developing compact devices for internet and LAN access via Wi-Fi connections
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Chumby NPS
Chumby's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Chumby's customers would recommend using the product based on a scale of -100 to 100.
Chumby Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Chumby NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chumby Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chumby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chumby Product Quality
4/5
Chumby has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chumby's overall Product Quality score rated by its users and customers.
Chumby Product Information
Chumby’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.chumby.com
Industry
Tech
Hardware and Devices
SaaS
Chumby Pricing
Chumby ROI & Value For Money
3.5/5
Chumby has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chumby's overall ROI score rated by its users and customers.
Chumby Customer Service
4/5
Chumby has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Chumby's Customer Service
Address
12264 El Camino Real Suite 203, San Diego, CA
Website
http://www.chumby.com
