-40
NPS
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Church Mutual Insurance Company
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About Church Mutual Insurance Company's Brand
Dedicated to Protecting the Greater Good. Church Mutual is a stock insurer whose policyholders are members of the parent mutual holding company formed on 1/1/20. S.I. = a stock insurer.
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Church Mutual Insurance Company NPS
Church Mutual Insurance Company's Net Promoter Score (NPS) is a -40 with 30% Promoters, 0% Passives, and 70% Detractors. Net Promoter Score tracks whether Church Mutual Insurance Company's customers would recommend using the product based on a scale of -100 to 100.
Church Mutual Insurance Company Overall NPS
| 30% | Promoters |
|---|---|
| 0% | Passives |
| 70% | Detractors |
Church Mutual Insurance Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Dec 2024 -25 | Dec 2024 | -25 |
Nov 2025 -33 | Nov 2025 | -33 |
Apr 2026 -40 | Apr 2026 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Church Mutual Insurance Company NPS by Gender
Church Mutual Insurance Company's NPS was rated -100 by Male customers on Comparably.
Male
-100
Church Mutual Insurance Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Church Mutual Insurance Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Church Mutual Insurance Company Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Church Mutual Insurance Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Church Mutual Insurance Company Customer Loyalty Score by Gender
Church Mutual Insurance Company's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Church Mutual Insurance Company.
Male
70%
Yes
Female
N/A
Yes
Church Mutual Insurance Company Product Quality
2.8/5
Church Mutual Insurance Company has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Church Mutual Insurance Company Product Information
Church Mutual Insurance Company’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.churchmutual.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Church Mutual Insurance Company Product Quality
Church Mutual Insurance Company's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Church Mutual Insurance Company's Product Quality.
Ranked Church Mutual Insurance Company Product Quality the Highest
Church Mutual Insurance Company Product Quality Score by Gender
Church Mutual Insurance Company's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Church Mutual Insurance Company.
Male
1.5/5
Female
N/A
Church Mutual Insurance Company Pricing
Church Mutual Insurance Company ROI & Value For Money
2.5/5
Church Mutual Insurance Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Church Mutual Insurance Company ROI
Church Mutual Insurance Company's ROI score was rated highest by Male customers.
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Ranked Church Mutual Insurance Company ROI the Highest
Church Mutual Insurance Company ROI Score by Gender
Church Mutual Insurance Company's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Church Mutual Insurance Company.
Male
1.5/5
Female
N/A
Church Mutual Insurance Company Customer Satisfaction (CSAT)
Church Mutual Insurance Company Customer Satisfaction (CSAT) Score
44 / 100
Church Mutual Insurance Company has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Church Mutual Insurance Company Customer Satisfaction
Church Mutual Insurance Company's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Church Mutual Insurance Company's Customer Satisfaction.
Ranked Church Mutual Insurance Company Customer Satisfaction the Highest
Church Mutual Insurance Company Customer Satisfaction Score by Gender
Church Mutual Insurance Company's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Church Mutual Insurance Company.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Church Mutual Insurance Company Customer Service
2.2/5
Church Mutual Insurance Company has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Church Mutual Insurance Company's Customer Service
Address
3000 Shuster Lane, Merrill, WI 54452
Website
http://www.churchmutual.com
Phone Number
800 554-2642
Church Mutual Insurance Company's Social Links
Quick Insights into Church Mutual Insurance Company Customer Service
Church Mutual Insurance Company's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Church Mutual Insurance Company's Customer Service score.
Ranked Church Mutual Insurance Company Customer Service the Highest
Church Mutual Insurance Company Customer Service Score by Gender
Church Mutual Insurance Company's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Church Mutual Insurance Company.
Male
1.5/5
Female
N/A
Church Mutual Insurance Company as an Employer
3.2/5
Church Mutual Insurance Company has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Church Mutual Insurance Company
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Church Mutual Insurance Company scored a -40 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Church Mutual Insurance Company would recommend the brand to a friend. ENPS measures how likely Church Mutual Insurance Company employees would recommend working at Church Mutual Insurance Company to a friend.
Net Promoter Score
-40
NPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
