36
NPS
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CI&T
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About CI&T's Brand
We are your global specialist in tech transformation, combining human expertise with AI to create scalable solutions that help you Navigate Change. With over 6,500 CI&Ters and partnerships with more than 1,000 clients, we have a 30-year history of transformation.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
CI&T NPS
CI&T's Net Promoter Score (NPS) is a 36 with 50% Promoters, 36% Passives, and 14% Detractors. Net Promoter Score tracks whether CI&T's customers would recommend using the product based on a scale of -100 to 100.
CI&T Overall NPS
| 50% | Promoters |
|---|---|
| 36% | Passives |
| 14% | Detractors |
CI&T NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 49 | Feb 2022 | 49 |
May 2022 43 | May 2022 | 43 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 44 | Sep 2022 | 44 |
Feb 2023 50 | Feb 2023 | 50 |
May 2023 36 | May 2023 | 36 |
Jul 2023 34 | Jul 2023 | 34 |
Sep 2024 37 | Sep 2024 | 37 |
May 2025 36 | May 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CI&T Customer Reviews
Out of the 2 CI&T customer reviews 2 were positive and 0 were constructive. CI&T customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CI&T Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of CI&T users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CI&T Product Quality
3.8/5
CI&T has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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CI&T Product Information
CI&T’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ciandt.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
CI&T Pricing
CI&T ROI & Value For Money
3.7/5
CI&T has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CI&T Customer Satisfaction (CSAT)
CI&T Customer Satisfaction (CSAT) Score
89 / 100
CI&T has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CI&T Customer Service
3.9/5
CI&T has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About CI&T's Customer Service
Address
25 Broadway, York, NY 10004
Website
http://www.ciandt.com
Phone Number
+1 (610) 482 4810
CI&T's Social Links
Consumer vs. Employees
CI&T scored a 36 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of CI&T would recommend the brand to a friend. ENPS measures how likely CI&T employees would recommend working at CI&T to a friend.
Net Promoter Score
36
NPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
