-58
NPS
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Cigna HealthSpring
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About Cigna HealthSpring's Brand
HealthSpring is a health service company offering personalized healthcare solutions for Medicare and Medicaid beneficiaries in the U.S.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Cigna HealthSpring NPS
Cigna HealthSpring's Net Promoter Score (NPS) is a -58 with 21% Promoters, 0% Passives, and 79% Detractors. Net Promoter Score tracks whether Cigna HealthSpring's customers would recommend using the product based on a scale of -100 to 100.
Cigna HealthSpring Overall NPS
| 21% | Promoters |
|---|---|
| 0% | Passives |
| 79% | Detractors |
Cigna HealthSpring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -60 | Mar 2022 | -60 |
Jan 2023 -67 | Jan 2023 | -67 |
May 2023 -43 | May 2023 | -43 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -40 | Jan 2024 | -40 |
Feb 2024 -45 | Feb 2024 | -45 |
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2024 -39 | Oct 2024 | -39 |
Nov 2024 -29 | Nov 2024 | -29 |
Aug 2025 -33 | Aug 2025 | -33 |
Dec 2025 -45 | Dec 2025 | -45 |
Jan 2026 -57 | Jan 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cigna HealthSpring NPS by Gender
Female customers rated Cigna HealthSpring's NPS 24 points higher than Male customers.
Male
-66
Cigna HealthSpring's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-42
Cigna HealthSpring's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Cigna HealthSpring NPS by Ethnicity
Cigna HealthSpring's NPS was rated -56 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Cigna HealthSpring NPS by Age
Cigna HealthSpring's NPS was rated -78 points by customers ages 66+ on Comparably.
Cigna HealthSpring NPS by Usage
Cigna HealthSpring's NPS was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -50 | Over 10 Years | -50 |
Cigna HealthSpring Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cigna HealthSpring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cigna HealthSpring Customer Loyalty Score by Gender
Female customers rated Cigna HealthSpring's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cigna HealthSpring.
Male
70%
Yes
Female
74%
Yes
Cigna HealthSpring Customer Loyalty Score by Ethnicity
Cigna HealthSpring's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cigna HealthSpring.
80
out of 100
Caucasian
Cigna HealthSpring Customer Loyalty Score by Age
Cigna HealthSpring's Customer Loyalty score was rated 80% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cigna HealthSpring.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 80% | 66+ | 80% |
Cigna HealthSpring Customer Loyalty Score by Usage
Cigna HealthSpring's Customer Loyalty score was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cigna HealthSpring Customer Loyalty Score by Industry
Cigna HealthSpring's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cigna HealthSpring Product Quality
2.1/5
Cigna HealthSpring has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Cigna HealthSpring Product Information
Cigna HealthSpring’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cigna HealthSpring's product the highest.
- Website
- http://www.healthspring.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Cigna HealthSpring Product Quality
Cigna HealthSpring's Product Quality score was rated highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Cigna HealthSpring's Product Quality.
Ranked Cigna HealthSpring Product Quality the Highest
Ranked Cigna HealthSpring Product Quality the Lowest
Cigna HealthSpring Product Quality Score by Gender
Female customers rated Cigna HealthSpring's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cigna HealthSpring.
Male
1.5/5
Female
1.6/5
Cigna HealthSpring Product Quality Score by Ethnicity
Cigna HealthSpring's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cigna HealthSpring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Cigna HealthSpring Product Quality Score by Age
Cigna HealthSpring's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cigna HealthSpring.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Cigna HealthSpring Product Quality Score by Usage
Cigna HealthSpring's Product Quality score was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cigna HealthSpring Product Quality Score by Industry
Cigna HealthSpring's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cigna HealthSpring Pricing
Cigna HealthSpring ROI & Value For Money
2/5
Cigna HealthSpring has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cigna HealthSpring's overall ROI score rated by its users and customers.
Cigna HealthSpring Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cigna HealthSpring ROI
Cigna HealthSpring's ROI score was rated highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and rated lowest by customers who have used Cigna HealthSpring's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cigna HealthSpring's ROI score.
Ranked Cigna HealthSpring ROI the Highest
Ranked Cigna HealthSpring ROI the Lowest
Cigna HealthSpring ROI Score by Gender
Cigna HealthSpring's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cigna HealthSpring.
Male
1.5/5
Female
1.5/5
Cigna HealthSpring ROI Score by Ethnicity
Cigna HealthSpring's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cigna HealthSpring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Cigna HealthSpring ROI Score by Age
Cigna HealthSpring's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cigna HealthSpring.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Cigna HealthSpring ROI Score by Usage
Cigna HealthSpring's ROI score was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cigna HealthSpring ROI Score by Industry
Cigna HealthSpring's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cigna HealthSpring Customer Satisfaction (CSAT)
Cigna HealthSpring Customer Satisfaction (CSAT) Score
16 / 100
Cigna HealthSpring has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
16%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cigna HealthSpring Customer Satisfaction
Cigna HealthSpring's Customer Satisfaction score was rated highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and rated lowest by customers who have used Cigna HealthSpring's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Cigna HealthSpring's Customer Satisfaction.
Ranked Cigna HealthSpring Customer Satisfaction the Highest
Ranked Cigna HealthSpring Customer Satisfaction the Lowest
Cigna HealthSpring Customer Satisfaction Score by Gender
Female customers rated Cigna HealthSpring's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cigna HealthSpring.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Cigna HealthSpring Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cigna HealthSpring's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cigna HealthSpring.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Cigna HealthSpring Customer Satisfaction Score by Age
Cigna HealthSpring's Customer Satisfaction score was rated 11 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cigna HealthSpring.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 11% |
Cigna HealthSpring Customer Satisfaction Score by Usage
Cigna HealthSpring's Customer Satisfaction score was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cigna HealthSpring Customer Satisfaction Score by Industry
Cigna HealthSpring's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cigna HealthSpring Customer Satisfaction Score by Industry",
"text": "Cigna HealthSpring's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cigna HealthSpring's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Cigna HealthSpring Customer Service
2.2/5
Cigna HealthSpring has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cigna HealthSpring's overall Customer Service score rated by its users and customers.
About Cigna HealthSpring's Customer Service
Address
9009 Carothers Parkway, Suite 501, Franklin, TN 37067
Website
http://www.healthspring.com
Phone Number
615-291-7000
Quick Insights into Cigna HealthSpring Customer Service
Cigna HealthSpring's Customer Service score was rated highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and rated lowest by customers who have used Cigna HealthSpring's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cigna HealthSpring's Customer Service score.
Ranked Cigna HealthSpring Customer Service the Highest
Ranked Cigna HealthSpring Customer Service the Lowest
Cigna HealthSpring Customer Service Score by Gender
Cigna HealthSpring's Customer Service score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cigna HealthSpring.
Male
1.6/5
Female
1.6/5
Cigna HealthSpring Customer Service Score by Ethnicity
Cigna HealthSpring's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cigna HealthSpring.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Cigna HealthSpring Customer Service Score by Age
Cigna HealthSpring's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cigna HealthSpring.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Cigna HealthSpring Customer Service Score by Usage
Cigna HealthSpring's Customer Service score was rated the highest by customers who have used Cigna HealthSpring's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cigna HealthSpring Customer Service Score by Industry
Cigna HealthSpring's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cigna HealthSpring as an Employer
3.4/5
Cigna HealthSpring has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cigna HealthSpring scored a -58 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Cigna HealthSpring would recommend the brand to a friend. ENPS measures how likely Cigna HealthSpring employees would recommend working at Cigna HealthSpring to a friend.
Net Promoter Score
-58
NPS Score
| 21% | Promoters |
|---|---|
| 0% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
