0
NPS
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Cigna Insurance Services
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About Cigna Insurance Services' Brand
Provider of white label insurance services. The company's white label insurance services include travel insurance, health and accident insurance, mortgage payment protection and budget health insurance products.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Cigna Insurance Services NPS
Cigna Insurance Services's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Cigna Insurance Services's customers would recommend using the product based on a scale of -100 to 100.
Cigna Insurance Services Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Cigna Insurance Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cigna Insurance Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cigna Insurance Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cigna Insurance Services Product Quality
4/5
Cigna Insurance Services has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cigna Insurance Services' overall Product Quality score rated by its users and customers.
Cigna Insurance Services Product Information
Cigna Insurance Services’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.cignainsurance.co.uk
- Company Size
- 501-1,000 Employees
Cigna Insurance Services Pricing
Cigna Insurance Services ROI & Value For Money
4/5
Cigna Insurance Services has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cigna Insurance Services' overall ROI score rated by its users and customers.
Cigna Insurance Services Customer Satisfaction (CSAT)
Cigna Insurance Services Customer Satisfaction (CSAT) Score
100 / 100
Cigna Insurance Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cigna Insurance Services Customer Service
3.5/5
Cigna Insurance Services has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cigna Insurance Services' overall Customer Service score rated by its users and customers.
About Cigna Insurance Services's Customer Service
Address
Chancery House, Sutton, SM1 1JB Bahamas
Website
www.cignainsurance.co.uk
Cigna Insurance Services as an Employer
2.2/5
Cigna Insurance Services has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Cigna Insurance Services
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cigna Insurance Services scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Cigna Insurance Services would recommend the brand to a friend. ENPS measures how likely Cigna Insurance Services employees would recommend working at Cigna Insurance Services to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
