20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CIGNITI, INC.
Marketing or Exec? Claim Your Free Account
About CIGNITI, INC. Brand
"Cigniti is a provider of software testing services for ERP, performance, medical device, functional, security and test data management."
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
CIGNITI, INC. NPS
CIGNITI, INC.'s Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether CIGNITI, INC.'s customers would recommend using the product based on a scale of -100 to 100.
CIGNITI, INC. Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
CIGNITI, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
Nov 2024 25 | Nov 2024 | 25 |
Apr 2025 20 | Apr 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CIGNITI, INC. NPS by Ethnicity
CIGNITI, INC.'s NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
CIGNITI, INC. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of CIGNITI, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CIGNITI, INC. Customer Loyalty Score by Ethnicity
CIGNITI, INC.'s Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CIGNITI, INC..
70
out of 100
Asian or Pacific Islander
CIGNITI, INC. Product Quality
3/5
CIGNITI, INC. has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CIGNITI, INC. overall Product Quality score rated by its users and customers.
CIGNITI, INC. Product Information
CIGNITI, INC.’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cigniti.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into CIGNITI, INC. Product Quality
CIGNITI, INC.'s Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CIGNITI, INC. Product Quality.
Ranked CIGNITI, INC. Product Quality the Highest
CIGNITI, INC. Product Quality Score by Ethnicity
CIGNITI, INC.'s Product Quality score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CIGNITI, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
CIGNITI, INC. Pricing
CIGNITI, INC. ROI & Value For Money
3/5
CIGNITI, INC. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CIGNITI, INC. overall ROI score rated by its users and customers.
Quick Insights into CIGNITI, INC. ROI
CIGNITI, INC.'s ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CIGNITI, INC. ROI score.
Ranked CIGNITI, INC. ROI the Highest
CIGNITI, INC. ROI Score by Ethnicity
CIGNITI, INC.'s ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CIGNITI, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
CIGNITI, INC. Customer Satisfaction (CSAT)
CIGNITI, INC. Customer Satisfaction (CSAT) Score
33 / 100
CIGNITI, INC. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CIGNITI, INC. Customer Service
3.1/5
CIGNITI, INC. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CIGNITI, INC. overall Customer Service score rated by its users and customers.
About CIGNITI, INC.'s Customer Service
Address
Irving, TX 75039
Website
http://www.cigniti.com/
Quick Insights into CIGNITI, INC. Customer Service
CIGNITI, INC.'s Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CIGNITI, INC. Customer Service score.
Ranked CIGNITI, INC. Customer Service the Highest
CIGNITI, INC. Customer Service Score by Ethnicity
CIGNITI, INC.'s Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CIGNITI, INC..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
CIGNITI, INC. as an Employer
3.5/5
CIGNITI, INC. has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
CIGNITI, INC. scored a 20 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of CIGNITI, INC. would recommend the brand to a friend. ENPS measures how likely CIGNITI, INC. employees would recommend working at CIGNITI, INC. to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
