-25
NPS
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Cincinnati Bell
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About Cincinnati Bell's Brand
Cincinnati Bell Inc is a full-service provider of data and voice communications services over wireline and wireless networks,
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Cincinnati Bell CMO
Paul McAleese
Paul McAleese serves as the Chief Marketing Officer of Cincinnati Bell. Paul started at Cincinnati Bell in January of 2004. Paul currently resides in Cincinnati, Ohio Area.
Cincinnati Bell NPS
Cincinnati Bell's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether Cincinnati Bell's customers would recommend using the product based on a scale of -100 to 100.
Cincinnati Bell Overall NPS
| 30% | Promoters |
|---|---|
| 15% | Passives |
| 55% | Detractors |
Cincinnati Bell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -15 | Feb 2022 | -15 |
Mar 2022 -11 | Mar 2022 | -11 |
May 2022 -10 | May 2022 | -10 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -8 | Jul 2022 | -8 |
Aug 2023 -16 | Aug 2023 | -16 |
Mar 2024 -22 | Mar 2024 | -22 |
May 2024 -13 | May 2024 | -13 |
Aug 2024 -24 | Aug 2024 | -24 |
Oct 2024 -29 | Oct 2024 | -29 |
Feb 2025 -32 | Feb 2025 | -32 |
Dec 2025 -25 | Dec 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cincinnati Bell NPS by Gender
Male customers rated Cincinnati Bell's NPS 100 points higher than Female customers.
Male
0
Cincinnati Bell's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-100
Cincinnati Bell's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Cincinnati Bell NPS by Ethnicity
Cincinnati Bell's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Cincinnati Bell NPS by Age
Cincinnati Bell's NPS was rated 34 points by customers ages 66+ on Comparably.
Cincinnati Bell NPS by Usage
Cincinnati Bell's NPS was rated -14 points by customers who have used Cincinnati Bell's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -14 | Over 10 Years | -14 |
Cincinnati Bell Customer Reviews
Out of the 5 Cincinnati Bell customer reviews 2 were positive and 3 were constructive. Cincinnati Bell customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cincinnati Bell Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Cincinnati Bell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cincinnati Bell Customer Loyalty Score by Gender
Female customers rated Cincinnati Bell's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Cincinnati Bell Customer Loyalty Score by Ethnicity
Cincinnati Bell's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cincinnati Bell.
100
out of 100
Caucasian
Cincinnati Bell Customer Loyalty Score by Age
Cincinnati Bell's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cincinnati Bell.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Cincinnati Bell Customer Loyalty Score by Usage
Cincinnati Bell's Customer Loyalty score was rated 100% by customers who have used Cincinnati Bell's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cincinnati Bell Customer Loyalty Score by Industry
Cincinnati Bell's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Cincinnati Bell Product Quality
3.2/5
Cincinnati Bell has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Cincinnati Bell Product Information
Cincinnati Bell’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cincinnati Bell's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cincinnati Bell the lowest at 1.9.
- Website
- http://cincinnatibell.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Hardware and Devices
Quick Insights into Cincinnati Bell Product Quality
Cincinnati Bell's Product Quality score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Cincinnati Bell Product Quality the Highest
Ranked Cincinnati Bell Product Quality the Lowest
Cincinnati Bell Product Quality Score by Gender
Male customers rated Cincinnati Bell's Product Quality score 1.2 stars higher than Female customers.
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Male
2.8/5
Female
1.6/5
Cincinnati Bell Product Quality Score by Ethnicity
Cincinnati Bell's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cincinnati Bell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Cincinnati Bell Product Quality Score by Age
Cincinnati Bell's Product Quality score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cincinnati Bell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Cincinnati Bell Product Quality Score by Usage
Cincinnati Bell's Product Quality score was rated 2.7 stars by customers who have used Cincinnati Bell's products/services for Over 10 Years.
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Cincinnati Bell Product Quality Score by Industry
Cincinnati Bell's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cincinnati Bell Pricing
Cincinnati Bell ROI & Value For Money
2.9/5
Cincinnati Bell has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Cincinnati Bell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cincinnati Bell.
Quick Insights into Cincinnati Bell ROI
Cincinnati Bell's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Cincinnati Bell ROI the Highest
Ranked Cincinnati Bell ROI the Lowest
Cincinnati Bell ROI Score by Gender
Male customers rated Cincinnati Bell's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cincinnati Bell.
Male
2.6/5
Female
1.5/5
Cincinnati Bell ROI Score by Ethnicity
Cincinnati Bell's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cincinnati Bell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Cincinnati Bell ROI Score by Age
Cincinnati Bell's ROI score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cincinnati Bell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Cincinnati Bell ROI Score by Usage
Cincinnati Bell's ROI score was rated 2.5 stars by customers who have used Cincinnati Bell's products/services for Over 10 Years.
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Cincinnati Bell ROI Score by Industry
Cincinnati Bell's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cincinnati Bell Customer Satisfaction (CSAT)
Cincinnati Bell Customer Satisfaction (CSAT) Score
51 / 100
Cincinnati Bell has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cincinnati Bell Customer Satisfaction
Cincinnati Bell's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Cincinnati Bell Customer Satisfaction the Highest
Ranked Cincinnati Bell Customer Satisfaction the Lowest
Cincinnati Bell Customer Satisfaction Score by Gender
Male customers rated Cincinnati Bell's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cincinnati Bell.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Cincinnati Bell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cincinnati Bell's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cincinnati Bell.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Cincinnati Bell Customer Satisfaction Score by Age
Cincinnati Bell's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cincinnati Bell.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Cincinnati Bell Customer Satisfaction Score by Usage
Cincinnati Bell's Customer Satisfaction score was rated 50 points by customers who have used Cincinnati Bell's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cincinnati Bell Customer Satisfaction Score by Industry
Cincinnati Bell's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cincinnati Bell Customer Satisfaction Score by Industry",
"text": "Cincinnati Bell's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cincinnati Bell's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
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}Cincinnati Bell Customer Service
2.6/5
Cincinnati Bell has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Cincinnati Bell's Customer Service
Address
221 E FOURTH ST, Cincinnati, OH
Website
http://cincinnatibell.com
Phone Number
513-397-9900
Quick Insights into Cincinnati Bell Customer Service
Cincinnati Bell's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Cincinnati Bell Customer Service the Highest
Ranked Cincinnati Bell Customer Service the Lowest
Cincinnati Bell Customer Service Score by Gender
Male customers rated Cincinnati Bell's Customer Service score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Cincinnati Bell Customer Service Score by Ethnicity
Cincinnati Bell's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cincinnati Bell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Cincinnati Bell Customer Service Score by Age
Cincinnati Bell's Customer Service score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cincinnati Bell.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Cincinnati Bell Customer Service Score by Usage
Cincinnati Bell's Customer Service score was rated 2.1 stars by customers who have used Cincinnati Bell's products/services for Over 10 Years.
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Cincinnati Bell Customer Service Score by Industry
Cincinnati Bell's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cincinnati Bell as an Employer
3.8/5
Cincinnati Bell has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Cincinnati Bell scored a -25 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Cincinnati Bell would recommend the brand to a friend. ENPS measures how likely Cincinnati Bell employees would recommend working at Cincinnati Bell to a friend.
Net Promoter Score
-25
NPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
