-50
NPS
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Cincinnati Financial
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About Cincinnati Financial's Brand
Cincinnati Financial Corporation offers property and casualty insurance, its main business, through The Cincinnati Insurance Company,
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
5/5
Customer Service
Cincinnati Financial NPS
Cincinnati Financial's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Cincinnati Financial's customers would recommend using the product based on a scale of -100 to 100.
Cincinnati Financial Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Cincinnati Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cincinnati Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cincinnati Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cincinnati Financial Product Quality
3.7/5
Cincinnati Financial has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincinnati Financial's overall Product Quality score rated by its users and customers.
Cincinnati Financial Product Information
Cincinnati Financial’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.cinfin.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Cincinnati Financial Pricing
Cincinnati Financial ROI & Value For Money
4/5
Cincinnati Financial has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincinnati Financial's overall ROI score rated by its users and customers.
Cincinnati Financial Customer Satisfaction (CSAT)
Cincinnati Financial Customer Satisfaction (CSAT) Score
50 / 100
Cincinnati Financial has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cincinnati Financial Customer Service
5/5
Cincinnati Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincinnati Financial's overall Customer Service score rated by its users and customers.
About Cincinnati Financial's Customer Service
Address
6200 S. Gilmore Road, Fairfield, OH 45014
Website
https://www.cinfin.com/
Phone Number
19999999999
Cincinnati Financial as an Employer
3.2/5
Cincinnati Financial has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Cincinnati Financial
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cincinnati Financial scored a -50 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cincinnati Financial would recommend the brand to a friend. ENPS measures how likely Cincinnati Financial employees would recommend working at Cincinnati Financial to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
