40
NPS
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Cincom Systems
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About Cincom Systems' Brand
Software to simplify business operations and customer communications. We provide software to simplify and improve business operations and
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Cincom Systems NPS
Cincom Systems's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Cincom Systems's customers would recommend using the product based on a scale of -100 to 100.
Cincom Systems Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Cincom Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cincom Systems NPS by Usage
Cincom Systems's NPS was rated 0 points by customers who have used Cincom Systems's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Cincom Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cincom Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cincom Systems Product Quality
3.7/5
Cincom Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincom Systems' overall Product Quality score rated by its users and customers.
Cincom Systems Product Information
Cincom Systems serves markets in the United States, Europe, Japan, Australia, Canada, and United Kingdom. Cincom Systems supports Web devices and offers products for medium and large sized businesses.
Cincom Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.cincom.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
French
Spanish
Japanese
Italian
Product Type
Proposal Management Software
Quoting Software
Manufacturing & Engineering Software
Sales Force Automation Software
Product Configurator Software
Configure Price Quote Software
Cincom Systems Pricing
Cincom Systems ROI & Value For Money
4/5
Cincom Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincom Systems' overall ROI score rated by its users and customers.
Cincom Systems Pricing Plans
Cincom Systems has a pricing structure that accommodates medium and large businesses.
Who Uses Cincom Systems?
Medium Businesses
Large Enterprises
Cincom Systems Customer Satisfaction (CSAT)
Cincom Systems Customer Satisfaction (CSAT) Score
100 / 100
Cincom Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cincom Systems Customer Service
4/5
Cincom Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cincom Systems' overall Customer Service score rated by its users and customers.
About Cincom Systems's Customer Service
Address
55 Merchant St., Cincinnati, OH 45246
Website
http://www.cincom.com
Phone Number
513-612-2300
Cincom Systems as an Employer
3.9/5
Cincom Systems has a 3.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Cincom Systems scored a 40 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Cincom Systems would recommend the brand to a friend. ENPS measures how likely Cincom Systems employees would recommend working at Cincom Systems to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
