10
NPS
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Cineplex Entertainment
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About Cineplex Entertainment's Brand
Cineplex Entertainment is a motion picture exhibitor.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Cineplex Entertainment NPS
Cineplex Entertainment's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Cineplex Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Cineplex Entertainment Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
Cineplex Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 15 | Jul 2024 | 15 |
Aug 2024 16 | Aug 2024 | 16 |
Sep 2024 19 | Sep 2024 | 19 |
Oct 2024 20 | Oct 2024 | 20 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 14 | Jan 2025 | 14 |
Apr 2025 13 | Apr 2025 | 13 |
Jun 2025 12 | Jun 2025 | 12 |
Sep 2025 12 | Sep 2025 | 12 |
Oct 2025 13 | Oct 2025 | 13 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cineplex Entertainment NPS by Gender
Female customers rated Cineplex Entertainment's NPS 128 points higher than Male customers.
Male
-28
Cineplex Entertainment's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
100
Cineplex Entertainment's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Cineplex Entertainment NPS by Ethnicity
Cineplex Entertainment's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Cineplex Entertainment NPS by Age
Cineplex Entertainment's NPS was rated 34 points by customers ages 18-25 on Comparably.
Cineplex Entertainment NPS by Usage
Cineplex Entertainment's NPS was rated 50 points by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
Cineplex Entertainment Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Cineplex Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cineplex Entertainment Customer Loyalty Score by Gender
Male customers rated Cineplex Entertainment's Customer Loyalty score 4% higher than Female customers.
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Male
74%
Yes
Female
70%
Yes
Cineplex Entertainment Customer Loyalty Score by Ethnicity
Cineplex Entertainment's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cineplex Entertainment.
64
out of 100
Caucasian
Cineplex Entertainment Customer Loyalty Score by Age
Cineplex Entertainment's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Cineplex Entertainment Customer Loyalty Score by Usage
Cineplex Entertainment's Customer Loyalty score was rated 55% by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
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Cineplex Entertainment Customer Loyalty Score by Industry
Cineplex Entertainment's Customer Loyalty score was rated 70% by Tech industry customers.
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Cineplex Entertainment Product Quality
3.8/5
Cineplex Entertainment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cineplex Entertainment Product Information
Cineplex Entertainment’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cineplex Entertainment's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Media
Quick Insights into Cineplex Entertainment Product Quality
Cineplex Entertainment's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Cineplex Entertainment Product Quality the Highest
Ranked Cineplex Entertainment Product Quality the Lowest
Cineplex Entertainment Product Quality Score by Gender
Female customers rated Cineplex Entertainment's Product Quality score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
Cineplex Entertainment Product Quality Score by Ethnicity
Cineplex Entertainment's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Cineplex Entertainment Product Quality Score by Age
Cineplex Entertainment's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Cineplex Entertainment Product Quality Score by Usage
Cineplex Entertainment's Product Quality score was rated 4.1 stars by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
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Cineplex Entertainment Product Quality Score by Industry
Cineplex Entertainment's Product Quality score was rated 3.8 stars by Tech industry customers.
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Cineplex Entertainment Pricing
Cineplex Entertainment ROI & Value For Money
3.6/5
Cineplex Entertainment has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cineplex Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cineplex Entertainment ROI
Cineplex Entertainment's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Cineplex Entertainment ROI the Highest
Ranked Cineplex Entertainment ROI the Lowest
Cineplex Entertainment ROI Score by Gender
Female customers rated Cineplex Entertainment's ROI score 1.5 stars higher than Male customers.
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Male
2.8/5
Female
4.3/5
Cineplex Entertainment ROI Score by Ethnicity
Cineplex Entertainment's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cineplex Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Cineplex Entertainment ROI Score by Age
Cineplex Entertainment's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Cineplex Entertainment ROI Score by Usage
Cineplex Entertainment's ROI score was rated 3.7 stars by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
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Cineplex Entertainment ROI Score by Industry
Cineplex Entertainment's ROI score was rated 3.2 stars by Tech industry customers.
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Cineplex Entertainment Customer Satisfaction (CSAT)
Cineplex Entertainment Customer Satisfaction (CSAT) Score
82 / 100
Cineplex Entertainment has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
34%
Satisfied
48%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cineplex Entertainment Customer Satisfaction
Cineplex Entertainment's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Cineplex Entertainment Customer Satisfaction the Highest
Ranked Cineplex Entertainment Customer Satisfaction the Lowest
Cineplex Entertainment Customer Satisfaction Score by Gender
Female customers rated Cineplex Entertainment's Customer Satisfaction score 34 points higher than Male customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cineplex Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cineplex Entertainment's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
Cineplex Entertainment Customer Satisfaction Score by Age
Cineplex Entertainment's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cineplex Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Cineplex Entertainment Customer Satisfaction Score by Usage
Cineplex Entertainment's Customer Satisfaction score was rated 75 points by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
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Cineplex Entertainment Customer Satisfaction Score by Industry
Cineplex Entertainment's Customer Satisfaction score was rated 66 points by Tech industry customers.
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{
"title": "Cineplex Entertainment Customer Satisfaction Score by Industry",
"text": "Cineplex Entertainment's Customer Satisfaction score was rated 66 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Cineplex Entertainment's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}Cineplex Entertainment Customer Service
3.8/5
Cineplex Entertainment has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cineplex Entertainment's Customer Service
Address
1303 Yonge Street Toronto, Toronto, KS M4T2Y9 Canada
Website
http://www.cineplex.com/default.aspx
Phone Number
(180) 033-3006
Quick Insights into Cineplex Entertainment Customer Service
Cineplex Entertainment's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Cineplex Entertainment Customer Service the Highest
Ranked Cineplex Entertainment Customer Service the Lowest
Cineplex Entertainment Customer Service Score by Gender
Female customers rated Cineplex Entertainment's Customer Service score 1.7 stars higher than Male customers.
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Male
2.9/5
Female
4.6/5
Cineplex Entertainment Customer Service Score by Ethnicity
Cineplex Entertainment's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cineplex Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Cineplex Entertainment Customer Service Score by Age
Cineplex Entertainment's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Cineplex Entertainment Customer Service Score by Usage
Cineplex Entertainment's Customer Service score was rated 3.6 stars by customers who have used Cineplex Entertainment's products/services for Over 10 Years.
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Cineplex Entertainment Customer Service Score by Industry
Cineplex Entertainment's Customer Service score was rated 3.3 stars by Tech industry customers.
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Cineplex Entertainment as an Employer
2.8/5
Cineplex Entertainment has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cineplex Entertainment scored a 10 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Cineplex Entertainment would recommend the brand to a friend. ENPS measures how likely Cineplex Entertainment employees would recommend working at Cineplex Entertainment to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
