0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cinsay
Marketing or Exec? Claim Your Free Account
About Cinsay's Brand
Cinsay provides a viewer interactive, video-based e-commerce platform to sell products, display printable coupons and capture donations.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Cinsay NPS
Cinsay's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Cinsay's customers would recommend using the product based on a scale of -100 to 100.
Cinsay Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Cinsay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cinsay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cinsay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cinsay Product Quality
4/5
Cinsay has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cinsay's overall Product Quality score rated by its users and customers.
Cinsay Product Information
Cinsay’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cinsay.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Mobile App
Social
Sports & Entertainment
Cinsay Pricing
Cinsay ROI & Value For Money
2/5
Cinsay has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cinsay's overall ROI score rated by its users and customers.
Cinsay Customer Satisfaction (CSAT)
Cinsay Customer Satisfaction (CSAT) Score
100 / 100
Cinsay has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cinsay Customer Service
2/5
Cinsay has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cinsay's overall Customer Service score rated by its users and customers.
About Cinsay's Customer Service
Address
401 Congress Ave., Suite 1450, Austin, TX
Website
http://www.cinsay.com
Cinsay as an Employer
4.1/5
Cinsay has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Cinsay scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cinsay would recommend the brand to a friend. ENPS measures how likely Cinsay employees would recommend working at Cinsay to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
