-25
NPS
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Brand Page
CipherHealth
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About CipherHealth's Brand
CipherHealth’s patient engagement platform enables healthcare providers to deliver better patient outcomes and experiences across the care journey.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
CipherHealth CMO
CipherHealth NPS
CipherHealth's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether CipherHealth's customers would recommend using the product based on a scale of -100 to 100.
CipherHealth Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
CipherHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
May 2022 -33 | May 2022 | -33 |
Aug 2024 -25 | Aug 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CipherHealth Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CipherHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CipherHealth Product Quality
3.4/5
CipherHealth has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CipherHealth's overall Product Quality score rated by its users and customers.
CipherHealth Product Information
CipherHealth’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://cipherhealth.com
- Company Size
- 51-200 Employees
Industry
Healthcare
CipherHealth Pricing
CipherHealth ROI & Value For Money
3.7/5
CipherHealth has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CipherHealth Customer Satisfaction (CSAT)
CipherHealth Customer Satisfaction (CSAT) Score
100 / 100
CipherHealth has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CipherHealth Customer Service
3.7/5
CipherHealth has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CipherHealth's overall Customer Service score rated by its users and customers.
About CipherHealth's Customer Service
Address
One Penn Plaza, 3101, New York City, NY 10119
Website
http://cipherhealth.com
Phone Number
9175918889
CipherHealth's Social Links
CipherHealth as an Employer
3.4/5
CipherHealth has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
CipherHealth scored a -25 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of CipherHealth would recommend the brand to a friend. ENPS measures how likely CipherHealth employees would recommend working at CipherHealth to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 53% | Promoters |
|---|---|
| 5% | Passive |
| 42% | Detractors |
