18
NPS
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Circle
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About Circle's Brand
Circle is transforming the way money moves by making it more accessible, inclusive, and efficient — increasing economic opportunity and prosperity around the globe.
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Circle NPS
Circle's Net Promoter Score (NPS) is a 18 with 47% Promoters, 24% Passives, and 29% Detractors. Net Promoter Score tracks whether Circle's customers would recommend using the product based on a scale of -100 to 100.
Circle Overall NPS
| 47% | Promoters |
|---|---|
| 24% | Passives |
| 29% | Detractors |
Circle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 18 | Nov 2022 | 18 |
Dec 2022 22 | Dec 2022 | 22 |
Jan 2023 21 | Jan 2023 | 21 |
Mar 2023 24 | Mar 2023 | 24 |
Apr 2023 20 | Apr 2023 | 20 |
Jul 2023 23 | Jul 2023 | 23 |
Sep 2023 13 | Sep 2023 | 13 |
Jan 2024 16 | Jan 2024 | 16 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 22 | May 2024 | 22 |
Jun 2024 21 | Jun 2024 | 21 |
Mar 2025 18 | Mar 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Circle NPS by Gender
Male customers rated Circle's NPS 40 points higher than Female customers.
Male
40
Circle's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
0
Circle's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Circle NPS by Ethnicity
Circle's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Circle NPS by Age
Circle's NPS was rated 0 points by customers ages 31-35 on Comparably.
Circle NPS by Usage
Circle's NPS was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
Circle Customer Reviews
Out of the 6 Circle customer reviews 5 were positive and 1 was constructive. Circle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Circle Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Circle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Circle Customer Loyalty Score by Gender
Male customers rated Circle's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Circle.
Male
64%
Yes
Female
55%
Yes
Circle Customer Loyalty Score by Ethnicity
Circle's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Circle.
55
out of 100
Caucasian
Circle Customer Loyalty Score by Age
Circle's Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Circle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
Circle Customer Loyalty Score by Usage
Circle's Customer Loyalty score was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Circle Product Quality
4/5
Circle has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Circle Product Information
Circle’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.circle.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Circle Product Quality
Circle's Product Quality score was rated highest by customers who have used Circle's products/services for 1 to 2 Years, and rated lowest by customers who have used Circle's products/services for Less than 1 Year.
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Ranked Circle Product Quality the Highest
Ranked Circle Product Quality the Lowest
Circle Product Quality Score by Gender
Male customers rated Circle's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Circle.
Male
4.3/5
Female
4/5
Circle Product Quality Score by Ethnicity
Circle's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Circle Product Quality Score by Age
Circle's Product Quality score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Circle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
Circle Product Quality Score by Usage
Circle's Product Quality score was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Circle Pricing
Circle ROI & Value For Money
3.9/5
Circle has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Circle's overall ROI score rated by its users and customers.
Quick Insights into Circle ROI
Circle's ROI score was rated highest by Male customers, and rated lowest by customers who have used Circle's products/services for Less than 1 Year.
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Ranked Circle ROI the Highest
Ranked Circle ROI the Lowest
Circle ROI Score by Gender
Male customers rated Circle's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Circle.
Male
4.3/5
Female
3.9/5
Circle ROI Score by Ethnicity
Circle's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Circle ROI Score by Age
Circle's ROI score was rated 3.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Circle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
Circle ROI Score by Usage
Circle's ROI score was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Circle Customer Satisfaction (CSAT)
Circle Customer Satisfaction (CSAT) Score
82 / 100
Circle has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
39%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Circle Customer Satisfaction
Circle's Customer Satisfaction score was rated highest by customers who have used Circle's products/services for 1 to 2 Years, and rated lowest by customers who have used Circle's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Circle's Customer Satisfaction.
Ranked Circle Customer Satisfaction the Highest
Ranked Circle Customer Satisfaction the Lowest
Circle Customer Satisfaction Score by Gender
Female customers rated Circle's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Circle.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Circle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Circle's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Circle.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Circle Customer Satisfaction Score by Age
Circle's Customer Satisfaction score was rated 75 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Circle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% |
Circle Customer Satisfaction Score by Usage
Circle's Customer Satisfaction score was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Circle Customer Service
3.8/5
Circle has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Circle's overall Customer Service score rated by its users and customers.
About Circle's Customer Service
Address
99 High Street, Suite 1701, Boston, MA 02110
Website
https://www.circle.com/
Phone Number
(617) 326-8326
Circle's Social Links
Quick Insights into Circle Customer Service
Circle's Customer Service score was rated highest by customers who have used Circle's products/services for 1 to 2 Years, and rated lowest by customers who have used Circle's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Circle's Customer Service score.
Ranked Circle Customer Service the Highest
Ranked Circle Customer Service the Lowest
Circle Customer Service Score by Gender
Male customers rated Circle's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Circle.
Male
4.3/5
Female
4/5
Circle Customer Service Score by Ethnicity
Circle's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Circle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Circle Customer Service Score by Age
Circle's Customer Service score was rated 3.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Circle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
Circle Customer Service Score by Usage
Circle's Customer Service score was rated the highest by customers who have used Circle's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Circle as an Employer
4.7/5
Circle has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Circle scored a 18 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Circle would recommend the brand to a friend. ENPS measures how likely Circle employees would recommend working at Circle to a friend.
Net Promoter Score
18
NPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 66% | Promoters |
|---|---|
| 27% | Passive |
| 7% | Detractors |
