-27
NPS
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Brand Page
Circle Medical
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About Circle Medical's Brand
Circle Medical is the doctor's office that comes to you, paid for by your insurance.
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Circle Medical NPS
Circle Medical's Net Promoter Score (NPS) is a -27 with 31% Promoters, 11% Passives, and 58% Detractors. Net Promoter Score tracks whether Circle Medical's customers would recommend using the product based on a scale of -100 to 100.
Circle Medical Overall NPS
| 31% | Promoters |
|---|---|
| 11% | Passives |
| 58% | Detractors |
Circle Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -71 | Mar 2023 | -71 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -36 | Sep 2023 | -36 |
Nov 2023 -16 | Nov 2023 | -16 |
Feb 2024 -15 | Feb 2024 | -15 |
Aug 2024 -20 | Aug 2024 | -20 |
Sep 2024 -25 | Sep 2024 | -25 |
May 2025 -30 | May 2025 | -30 |
Jul 2025 -34 | Jul 2025 | -34 |
Dec 2025 -27 | Dec 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Circle Medical NPS by Gender
Circle Medical's NPS was rated 0 by Male customers on Comparably.
Male
0
Circle Medical's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Circle Medical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Circle Medical Customer Reviews
Out of the 3 Circle Medical customer reviews 3 were positive and 0 were constructive. Circle Medical customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Circle Medical Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Circle Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Circle Medical Customer Loyalty Score by Gender
Circle Medical's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Circle Medical.
Male
82%
Yes
Female
N/A
Yes
Circle Medical Product Quality
2.6/5
Circle Medical has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Circle Medical's overall Product Quality score rated by its users and customers.
Circle Medical Product Information
Circle Medical’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://circlemedical.co/
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Quick Insights into Circle Medical Product Quality
Circle Medical's Product Quality score was rated highest by Male customers.
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Ranked Circle Medical Product Quality the Highest
Circle Medical Product Quality Score by Gender
Circle Medical's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Circle Medical.
Male
3/5
Female
N/A
Circle Medical Pricing
Circle Medical ROI & Value For Money
2.6/5
Circle Medical has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Circle Medical ROI
Circle Medical's ROI score was rated highest by Male customers.
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Ranked Circle Medical ROI the Highest
Circle Medical ROI Score by Gender
Circle Medical's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Circle Medical.
Male
3/5
Female
N/A
Circle Medical Customer Satisfaction (CSAT)
Circle Medical Customer Satisfaction (CSAT) Score
42 / 100
Circle Medical has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Circle Medical Customer Satisfaction
Circle Medical's Customer Satisfaction score was rated highest by Male customers.
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Ranked Circle Medical Customer Satisfaction the Highest
Circle Medical Customer Satisfaction Score by Gender
Circle Medical's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Circle Medical.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Circle Medical Customer Service
2.5/5
Circle Medical has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Circle Medical's Customer Service
Address
431 Jessie St., San Francisco, CA
Website
http://circlemedical.co/
Quick Insights into Circle Medical Customer Service
Circle Medical's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Circle Medical's Customer Service score.
Ranked Circle Medical Customer Service the Highest
Circle Medical Customer Service Score by Gender
Circle Medical's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Circle Medical.
Male
2.8/5
Female
N/A
Circle Medical as an Employer
3.8/5
Circle Medical has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Circle Medical scored a -27 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Circle Medical would recommend the brand to a friend. ENPS measures how likely Circle Medical employees would recommend working at Circle Medical to a friend.
Net Promoter Score
-27
NPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
