19
NPS
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CircleCI
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About CircleCI's Brand
CircleCI makes software development faster, easier, and better. Help innovative organizations ship tomorrow’s software today.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CircleCI CMO
CircleCI NPS
CircleCI's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether CircleCI's customers would recommend using the product based on a scale of -100 to 100.
CircleCI Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
CircleCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 38 | Nov 2022 | 38 |
Dec 2022 36 | Dec 2022 | 36 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 30 | Feb 2023 | 30 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 27 | Aug 2023 | 27 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 25 | Nov 2023 | 25 |
Feb 2024 22 | Feb 2024 | 22 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 21 | Aug 2024 | 21 |
Nov 2025 19 | Nov 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CircleCI NPS by Gender
CircleCI's NPS was rated -33 by Male customers on Comparably.
Male
-33
CircleCI's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
N/A
CircleCI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CircleCI NPS by Ethnicity
CircleCI's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
CircleCI NPS by Usage
CircleCI's NPS was rated the highest by customers who have used CircleCI's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 71 | 5 to 10 Years | 71 |
CircleCI Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CircleCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CircleCI Customer Loyalty Score by Gender
CircleCI's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CircleCI.
Male
55%
Yes
Female
N/A
Yes
CircleCI Customer Loyalty Score by Ethnicity
CircleCI's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CircleCI.
100
out of 100
Caucasian
10
out of 100
Asian or Pacific Islander
CircleCI Customer Loyalty Score by Usage
CircleCI's Customer Loyalty score was rated 78% by customers who have used CircleCI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CircleCI Customer Loyalty Score by Industry
CircleCI's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CircleCI Product Quality
3.6/5
CircleCI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleCI's overall Product Quality score rated by its users and customers.
CircleCI Product Information
CircleCI serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, and Germany. CircleCI supports Web devices and offers products for small, medium, and large sized businesses.
CircleCI’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CircleCI's product the highest.
- Website
- https://circleci.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Development Tools Software
Application Development Software
DevOps Software
Continuous Integration Software
Quick Insights into CircleCI Product Quality
CircleCI's Product Quality score was rated highest by customers who have used CircleCI's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked CircleCI Product Quality the Highest
Ranked CircleCI Product Quality the Lowest
CircleCI Product Quality Score by Gender
Male customers rated CircleCI's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CircleCI.
Male
3.4/5
Female
2.3/5
CircleCI Product Quality Score by Ethnicity
CircleCI's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CircleCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
CircleCI Product Quality Score by Usage
CircleCI's Product Quality score was rated the highest by customers who have used CircleCI's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CircleCI Product Quality Score by Industry
CircleCI's Product Quality score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CircleCI Pricing
CircleCI ROI & Value For Money
3.5/5
CircleCI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleCI's overall ROI score rated by its users and customers.
CircleCI Pricing Plans
CircleCI has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses CircleCI?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into CircleCI ROI
CircleCI's ROI score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked CircleCI ROI the Highest
Ranked CircleCI ROI the Lowest
CircleCI ROI Score by Gender
CircleCI's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CircleCI.
Male
2.9/5
Female
N/A
CircleCI ROI Score by Ethnicity
CircleCI's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CircleCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
CircleCI ROI Score by Usage
CircleCI's ROI score was rated 3 stars by customers who have used CircleCI's products/services for 1 to 2 Years.
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CircleCI ROI Score by Industry
CircleCI's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CircleCI Customer Satisfaction (CSAT)
CircleCI Customer Satisfaction (CSAT) Score
42 / 100
CircleCI has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
21%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CircleCI Customer Satisfaction
CircleCI's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CircleCI's Customer Satisfaction.
Ranked CircleCI Customer Satisfaction the Highest
CircleCI Customer Satisfaction Score by Gender
CircleCI's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CircleCI.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
CircleCI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CircleCI's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CircleCI.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CircleCI Customer Satisfaction Score by Usage
CircleCI's Customer Satisfaction score was rated 34 points by customers who have used CircleCI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CircleCI Customer Satisfaction Score by Industry
CircleCI's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "CircleCI Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 33,
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}CircleCI Customer Service
3.5/5
CircleCI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleCI's overall Customer Service score rated by its users and customers.
About CircleCI's Customer Service
Address
201 Spear Street, Suite 1200, San Francisco, CA 94105
Website
https://circleci.com/
Phone Number
415-944-3995
CircleCI's Social Links
Quick Insights into CircleCI Customer Service
CircleCI's Customer Service score was rated highest by customers who have used CircleCI's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CircleCI's Customer Service score.
Ranked CircleCI Customer Service the Highest
Ranked CircleCI Customer Service the Lowest
CircleCI Customer Service Score by Gender
CircleCI's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CircleCI.
Male
3.4/5
Female
N/A
CircleCI Customer Service Score by Ethnicity
CircleCI's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CircleCI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
CircleCI Customer Service Score by Usage
CircleCI's Customer Service score was rated 3.5 stars by customers who have used CircleCI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CircleCI Customer Service Score by Industry
CircleCI's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
CircleCI scored a 19 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CircleCI would recommend the brand to a friend. ENPS measures how likely CircleCI employees would recommend working at CircleCI to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
