-100
NPS
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Brand Page
CircleUp
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About CircleUp's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
CircleUp NPS
CircleUp's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CircleUp's customers would recommend using the product based on a scale of -100 to 100.
CircleUp Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CircleUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CircleUp Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CircleUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CircleUp Product Quality
1.5/5
CircleUp has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleUp's overall Product Quality score rated by its users and customers.
CircleUp Product Information
CircleUp’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.circleup.com
- Company Size
- 51-200 Employees
Industry
Tech
CircleUp Pricing
CircleUp ROI & Value For Money
1.5/5
CircleUp has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleUp's overall ROI score rated by its users and customers.
CircleUp Customer Service
1.7/5
CircleUp has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CircleUp's overall Customer Service score rated by its users and customers.
About CircleUp's Customer Service
Address
818 Mission Street, San Francisco, CA 94103
Website
http://www.circleup.com
CircleUp's Social Links
CircleUp as an Employer
3.0/5
CircleUp has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CircleUp scored a -100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of CircleUp would recommend the brand to a friend. ENPS measures how likely CircleUp employees would recommend working at CircleUp to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
