59
NPS
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Cirque du Soleil
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About Cirque du Soleil's Brand
Cirque du Soleil is a Canadian entertainment company.
Brand at a Glance
73%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Cirque du Soleil CMO
Cirque du Soleil NPS
Cirque du Soleil's Net Promoter Score (NPS) is a 59 with 75% Promoters, 9% Passives, and 16% Detractors. Net Promoter Score tracks whether Cirque du Soleil's customers would recommend using the product based on a scale of -100 to 100.
Cirque du Soleil Overall NPS
| 75% | Promoters |
|---|---|
| 9% | Passives |
| 16% | Detractors |
Cirque du Soleil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 63 | Jul 2024 | 63 |
Aug 2024 63 | Aug 2024 | 63 |
Oct 2024 63 | Oct 2024 | 63 |
Nov 2024 60 | Nov 2024 | 60 |
Dec 2024 61 | Dec 2024 | 61 |
Feb 2025 59 | Feb 2025 | 59 |
Mar 2025 59 | Mar 2025 | 59 |
May 2025 59 | May 2025 | 59 |
Jun 2025 59 | Jun 2025 | 59 |
Aug 2025 59 | Aug 2025 | 59 |
Oct 2025 61 | Oct 2025 | 61 |
Nov 2025 60 | Nov 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cirque du Soleil NPS by Gender
Female customers rated Cirque du Soleil's NPS 29 points higher than Male customers.
Male
39
Cirque du Soleil's NPS was rated 39 by Male customers on Comparably.
62%
Promoters
15%
Passives
23%
Detractors
Female
68
Cirque du Soleil's NPS was rated 68 by Female customers on Comparably.
84%
Promoters
0%
Passives
16%
Detractors
Cirque du Soleil NPS by Ethnicity
Cirque du Soleil's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 70 | Caucasian | 70 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 14 | Asian or Pacific Islander | 14 |
Other 34 | Other | 34 |
Cirque du Soleil NPS by Age
Cirque du Soleil's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Cirque du Soleil NPS by Usage
Cirque du Soleil's NPS was rated the highest by customers who have used Cirque du Soleil's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 60 | Over 10 Years | 60 |
Cirque du Soleil Customer Reviews
Out of the 13 Cirque du Soleil customer reviews 11 were positive and 2 were constructive. Cirque du Soleil customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cirque du Soleil Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cirque du Soleil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cirque du Soleil Customer Loyalty Score by Gender
Male customers rated Cirque du Soleil's Customer Loyalty score 5% higher than Female customers.
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Male
86%
Yes
Female
81%
Yes
Cirque du Soleil Customer Loyalty Score by Ethnicity
Cirque du Soleil's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cirque du Soleil.
89
out of 100
Caucasian
100
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
40
out of 100
Other
Cirque du Soleil Customer Loyalty Score by Age
Cirque du Soleil's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
51-55 100% | 51-55 | 100% |
66+ 82% | 66+ | 82% |
Cirque du Soleil Customer Loyalty Score by Usage
Cirque du Soleil's Customer Loyalty score was rated the highest by customers who have used Cirque du Soleil's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cirque du Soleil Customer Loyalty Score by Industry
Cirque du Soleil's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Cirque du Soleil Product Quality
4.3/5
Cirque du Soleil has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Cirque du Soleil Product Information
Cirque du Soleil’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cirque du Soleil's product the highest. Reviewers from the Accounting industry rated Cirque du Soleil the lowest at 3.1.
- Company Size
- 1,001-5,000 Employees
Industry
Media
Sports & Entertainment
Quick Insights into Cirque du Soleil Product Quality
Cirque du Soleil's Product Quality score was rated highest by customers who have used Cirque du Soleil's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked Cirque du Soleil Product Quality the Highest
Ranked Cirque du Soleil Product Quality the Lowest
Cirque du Soleil Product Quality Score by Gender
Female customers rated Cirque du Soleil's Product Quality score 0.1 stars higher than Male customers.
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Male
4.5/5
Female
4.6/5
Cirque du Soleil Product Quality Score by Ethnicity
Cirque du Soleil's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cirque du Soleil.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Cirque du Soleil Product Quality Score by Age
Cirque du Soleil's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.9 | 41-45 | 3.9 |
51-55 5 | 51-55 | 5 |
66+ 4.3 | 66+ | 4.3 |
Cirque du Soleil Product Quality Score by Usage
Cirque du Soleil's Product Quality score was rated the highest by customers who have used Cirque du Soleil's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Cirque du Soleil Product Quality Score by Industry
Cirque du Soleil's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Cirque du Soleil Pricing
Cirque du Soleil ROI & Value For Money
4.3/5
Cirque du Soleil has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Cirque du Soleil Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Cirque du Soleil.
Quick Insights into Cirque du Soleil ROI
Cirque du Soleil's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Cirque du Soleil ROI the Highest
Ranked Cirque du Soleil ROI the Lowest
Cirque du Soleil ROI Score by Gender
Female customers rated Cirque du Soleil's ROI score 0.1 stars higher than Male customers.
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Male
4.4/5
Female
4.5/5
Cirque du Soleil ROI Score by Ethnicity
Cirque du Soleil's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cirque du Soleil.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Cirque du Soleil ROI Score by Age
Cirque du Soleil's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cirque du Soleil.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.7 | 41-45 | 4.7 |
51-55 4.5 | 51-55 | 4.5 |
66+ 4.5 | 66+ | 4.5 |
Cirque du Soleil ROI Score by Usage
Cirque du Soleil's ROI score was rated the highest by customers who have used Cirque du Soleil's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cirque du Soleil ROI Score by Industry
Cirque du Soleil's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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Cirque du Soleil Customer Satisfaction (CSAT)
Cirque du Soleil Customer Satisfaction (CSAT) Score
87 / 100
Cirque du Soleil has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cirque du Soleil Customer Satisfaction
Cirque du Soleil's Customer Satisfaction score was rated highest by customers who have used Cirque du Soleil's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Cirque du Soleil Customer Satisfaction the Highest
Ranked Cirque du Soleil Customer Satisfaction the Lowest
Cirque du Soleil Customer Satisfaction Score by Gender
Male customers rated Cirque du Soleil's Customer Satisfaction score 16 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
84 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Cirque du Soleil Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cirque du Soleil's Customer Satisfaction (CSAT) score was rated 94% according to Caucasian users and customers.
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94 / 100
Very Satisfied
76%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to African American/Black
Cirque du Soleil's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Cirque du Soleil's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
Cirque du Soleil's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cirque du Soleil.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Cirque du Soleil Customer Satisfaction Score by Age
Cirque du Soleil's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cirque du Soleil.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 80% |
Cirque du Soleil Customer Satisfaction Score by Usage
Cirque du Soleil's Customer Satisfaction score was rated the highest by customers who have used Cirque du Soleil's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cirque du Soleil Customer Satisfaction Score by Industry
Cirque du Soleil's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cirque du Soleil Customer Satisfaction Score by Industry",
"text": "Cirque du Soleil's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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]
}Cirque du Soleil Customer Service
4.4/5
Cirque du Soleil has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Cirque du Soleil's Customer Service
Address
8400, 2E Avenue, Montreal, MO H1Z 4M6 Canada
Website
http://www.cirquedusoleil.com
Phone Number
514-723-7606
Quick Insights into Cirque du Soleil Customer Service
Cirque du Soleil's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Cirque du Soleil Customer Service the Highest
Ranked Cirque du Soleil Customer Service the Lowest
Cirque du Soleil Customer Service Score by Gender
Female customers rated Cirque du Soleil's Customer Service score 0.2 stars higher than Male customers.
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Male
4.3/5
Female
4.5/5
Cirque du Soleil Customer Service Score by Ethnicity
Cirque du Soleil's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cirque du Soleil.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.6 | Other | 3.6 |
Cirque du Soleil Customer Service Score by Age
Cirque du Soleil's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cirque du Soleil.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.8 | 36-40 | 4.8 |
41-45 4.6 | 41-45 | 4.6 |
51-55 4.7 | 51-55 | 4.7 |
66+ 4.1 | 66+ | 4.1 |
Cirque du Soleil Customer Service Score by Usage
Cirque du Soleil's Customer Service score was rated the highest by customers who have used Cirque du Soleil's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cirque du Soleil Customer Service Score by Industry
Cirque du Soleil's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
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Cirque du Soleil as an Employer
4.2/5
Cirque du Soleil has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Cirque du Soleil scored a 59 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Cirque du Soleil would recommend the brand to a friend. ENPS measures how likely Cirque du Soleil employees would recommend working at Cirque du Soleil to a friend.
Net Promoter Score
59
NPS Score
| 75% | Promoters |
|---|---|
| 9% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
