35
NPS
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CitiusTech
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About CitiusTech's Brand
CitiusTech is a leading healthcare technology services and solutions provider, partnering with over 50 leading healthcare organizations
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
CitiusTech NPS
CitiusTech's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether CitiusTech's customers would recommend using the product based on a scale of -100 to 100.
CitiusTech Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
CitiusTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 55 | Feb 2024 | 55 |
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 41 | Apr 2024 | 41 |
Jul 2024 30 | Jul 2024 | 30 |
Nov 2024 36 | Nov 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CitiusTech Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of CitiusTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CitiusTech Product Quality
3.9/5
CitiusTech has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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CitiusTech Product Information
CitiusTech’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://citiustech.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
CitiusTech Pricing
CitiusTech ROI & Value For Money
3.5/5
CitiusTech has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CitiusTech Customer Satisfaction (CSAT)
CitiusTech Customer Satisfaction (CSAT) Score
62 / 100
CitiusTech has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CitiusTech Customer Service
3.7/5
CitiusTech has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CitiusTech's Customer Service
Address
5 Independence Way # 300, Princeton, NJ
Website
http://citiustech.com
CitiusTech as an Employer
3.5/5
CitiusTech has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
CitiusTech scored a 35 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of CitiusTech would recommend the brand to a friend. ENPS measures how likely CitiusTech employees would recommend working at CitiusTech to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
