14
NPS
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Citizens National Bank
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About Citizens National Bank's Brand
Citizens National Bank
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Citizens National Bank NPS
Citizens National Bank's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Citizens National Bank's customers would recommend using the product based on a scale of -100 to 100.
Citizens National Bank Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Citizens National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 27 | Dec 2022 | 27 |
Apr 2023 39 | Apr 2023 | 39 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 33 | Jan 2024 | 33 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 23 | Apr 2024 | 23 |
Aug 2024 27 | Aug 2024 | 27 |
Apr 2025 20 | Apr 2025 | 20 |
Sep 2025 15 | Sep 2025 | 15 |
Oct 2025 9 | Oct 2025 | 9 |
Dec 2025 13 | Dec 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citizens National Bank NPS by Gender
Male customers rated Citizens National Bank's NPS 20 points higher than Female customers.
Male
20
Citizens National Bank's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
0
Citizens National Bank's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Citizens National Bank NPS by Ethnicity
Citizens National Bank's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Citizens National Bank NPS by Age
Citizens National Bank's NPS was rated 34 points by customers ages 66+ on Comparably.
Citizens National Bank NPS by Usage
Citizens National Bank's NPS was rated 14 points by customers who have used Citizens National Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 14 | Over 10 Years | 14 |
Citizens National Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Citizens National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Citizens National Bank Customer Loyalty Score by Gender
Female customers rated Citizens National Bank's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Citizens National Bank.
Male
82%
Yes
Female
100%
Yes
Citizens National Bank Customer Loyalty Score by Ethnicity
Citizens National Bank's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Citizens National Bank.
89
out of 100
Caucasian
Citizens National Bank Customer Loyalty Score by Age
Citizens National Bank's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Citizens National Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Citizens National Bank Customer Loyalty Score by Usage
Citizens National Bank's Customer Loyalty score was rated 87% by customers who have used Citizens National Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Citizens National Bank Product Quality
3.7/5
Citizens National Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Citizens National Bank Product Information
Citizens National Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.cnbtn.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Citizens National Bank Product Quality
Citizens National Bank's Product Quality score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Citizens National Bank Product Quality the Highest
Ranked Citizens National Bank Product Quality the Lowest
Citizens National Bank Product Quality Score by Gender
Male customers rated Citizens National Bank's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Citizens National Bank.
Male
3.4/5
Female
3/5
Citizens National Bank Product Quality Score by Ethnicity
Citizens National Bank's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Citizens National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Citizens National Bank Product Quality Score by Age
Citizens National Bank's Product Quality score was rated 3.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Citizens National Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
Citizens National Bank Product Quality Score by Usage
Citizens National Bank's Product Quality score was rated 3.2 stars by customers who have used Citizens National Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Citizens National Bank Pricing
Citizens National Bank ROI & Value For Money
3.7/5
Citizens National Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Citizens National Bank ROI
Citizens National Bank's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Citizens National Bank ROI the Highest
Ranked Citizens National Bank ROI the Lowest
Citizens National Bank ROI Score by Gender
Citizens National Bank's ROI score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Citizens National Bank.
Male
3.2/5
Female
3.2/5
Citizens National Bank ROI Score by Ethnicity
Citizens National Bank's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Citizens National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Citizens National Bank ROI Score by Age
Citizens National Bank's ROI score was rated 3.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Citizens National Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
Citizens National Bank ROI Score by Usage
Citizens National Bank's ROI score was rated 3 stars by customers who have used Citizens National Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Citizens National Bank Customer Satisfaction (CSAT)
Citizens National Bank Customer Satisfaction (CSAT) Score
54 / 100
Citizens National Bank has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Citizens National Bank Customer Satisfaction
Citizens National Bank's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Citizens National Bank Customer Satisfaction the Highest
Ranked Citizens National Bank Customer Satisfaction the Lowest
Citizens National Bank Customer Satisfaction Score by Gender
Male customers rated Citizens National Bank's Customer Satisfaction score 35 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Citizens National Bank.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Citizens National Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Citizens National Bank's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Citizens National Bank.
38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
50%
Citizens National Bank Customer Satisfaction Score by Age
Citizens National Bank's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Citizens National Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Citizens National Bank Customer Satisfaction Score by Usage
Citizens National Bank's Customer Satisfaction score was rated 57 points by customers who have used Citizens National Bank's products/services for Over 10 Years.
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Citizens National Bank Customer Service
3.7/5
Citizens National Bank has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Citizens National Bank's Customer Service
Address
200 Forks of the River Parkway, Sevierville, TN 37862
Website
https://www.cnbtn.com
Phone Number
+1-865-453-9031
Citizens National Bank's Social Links
Quick Insights into Citizens National Bank Customer Service
Citizens National Bank's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Citizens National Bank's Customer Service score.
Ranked Citizens National Bank Customer Service the Highest
Ranked Citizens National Bank Customer Service the Lowest
Citizens National Bank Customer Service Score by Gender
Male customers rated Citizens National Bank's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Citizens National Bank.
Male
3.4/5
Female
3.1/5
Citizens National Bank Customer Service Score by Ethnicity
Citizens National Bank's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Citizens National Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Citizens National Bank Customer Service Score by Age
Citizens National Bank's Customer Service score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Citizens National Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Citizens National Bank Customer Service Score by Usage
Citizens National Bank's Customer Service score was rated 3.2 stars by customers who have used Citizens National Bank's products/services for Over 10 Years.
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Citizens National Bank as an Employer
2.8/5
Citizens National Bank has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Citizens National Bank scored a 14 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Citizens National Bank would recommend the brand to a friend. ENPS measures how likely Citizens National Bank employees would recommend working at Citizens National Bank to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
