5
NPS
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Citizens Disability
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About Citizens Disability's Brand
Brand at a Glance
84%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Citizens Disability NPS
Citizens Disability's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Citizens Disability's customers would recommend using the product based on a scale of -100 to 100.
Citizens Disability Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Citizens Disability NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 -20 | Aug 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
May 2023 -15 | May 2023 | -15 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 14 | Jul 2023 | 14 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 -1 | Sep 2023 | -1 |
Dec 2023 -1 | Dec 2023 | -1 |
Apr 2024 6 | Apr 2024 | 6 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 5 | Oct 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citizens Disability NPS by Gender
Citizens Disability's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Citizens Disability's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
0
Citizens Disability's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Citizens Disability NPS by Ethnicity
Citizens Disability's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black 50 | African American/Black | 50 |
Citizens Disability NPS by Age
Citizens Disability's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Citizens Disability NPS by Usage
Citizens Disability's NPS was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Citizens Disability Customer Reviews
Out of the 2 Citizens Disability customer reviews 1 was positive and 1 was constructive. Citizens Disability customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Citizens Disability Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Citizens Disability users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Citizens Disability Customer Loyalty Score by Gender
Citizens Disability's Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Citizens Disability.
Male
82%
Yes
Female
82%
Yes
Citizens Disability Customer Loyalty Score by Ethnicity
Citizens Disability's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Citizens Disability.
70
out of 100
Caucasian
100
out of 100
African American/Black
Citizens Disability Customer Loyalty Score by Age
Citizens Disability's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Citizens Disability.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 82% | 56-60 | 82% |
Citizens Disability Customer Loyalty Score by Usage
Citizens Disability's Customer Loyalty score was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Citizens Disability Product Quality
3.3/5
Citizens Disability has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Citizens Disability Product Information
Citizens Disability’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Citizens Disability Product Quality
Citizens Disability's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
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Ranked Citizens Disability Product Quality the Highest
Ranked Citizens Disability Product Quality the Lowest
Citizens Disability Product Quality Score by Gender
Male customers rated Citizens Disability's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Citizens Disability.
Male
3.4/5
Female
2.7/5
Citizens Disability Product Quality Score by Ethnicity
Citizens Disability's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Citizens Disability.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 4.1 | African American/Black | 4.1 |
Citizens Disability Product Quality Score by Age
Citizens Disability's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Citizens Disability.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
56-60 2.9 | 56-60 | 2.9 |
Citizens Disability Product Quality Score by Usage
Citizens Disability's Product Quality score was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Citizens Disability Pricing
Citizens Disability ROI & Value For Money
3.1/5
Citizens Disability has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Citizens Disability ROI
Citizens Disability's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Citizens Disability's products/services for Less than 1 Year.
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Ranked Citizens Disability ROI the Highest
Ranked Citizens Disability ROI the Lowest
Citizens Disability ROI Score by Gender
Male customers rated Citizens Disability's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Citizens Disability.
Male
3.1/5
Female
2.6/5
Citizens Disability ROI Score by Ethnicity
Citizens Disability's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Citizens Disability.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.7 | African American/Black | 3.7 |
Citizens Disability ROI Score by Age
Citizens Disability's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Citizens Disability.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
56-60 2.5 | 56-60 | 2.5 |
Citizens Disability ROI Score by Usage
Citizens Disability's ROI score was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Citizens Disability Customer Satisfaction (CSAT)
Citizens Disability Customer Satisfaction (CSAT) Score
60 / 100
Citizens Disability has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Citizens Disability Customer Satisfaction
Citizens Disability's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Citizens Disability's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Citizens Disability's Customer Satisfaction.
Ranked Citizens Disability Customer Satisfaction the Highest
Ranked Citizens Disability Customer Satisfaction the Lowest
Citizens Disability Customer Satisfaction Score by Gender
Female customers rated Citizens Disability's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Citizens Disability.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Citizens Disability Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Citizens Disability's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Citizens Disability's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Citizens Disability.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Citizens Disability Customer Satisfaction Score by Age
Citizens Disability's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Citizens Disability.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 100% | |||||||||||||||
| 56-60 | 75% |
Citizens Disability Customer Satisfaction Score by Usage
Citizens Disability's Customer Satisfaction score was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Citizens Disability Customer Service
3.2/5
Citizens Disability has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Citizens Disability's Customer Service
Website
http://www.citizensdisability.com
Quick Insights into Citizens Disability Customer Service
Citizens Disability's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
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Ranked Citizens Disability Customer Service the Highest
Ranked Citizens Disability Customer Service the Lowest
Citizens Disability Customer Service Score by Gender
Male customers rated Citizens Disability's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Citizens Disability.
Male
3.4/5
Female
2.6/5
Citizens Disability Customer Service Score by Ethnicity
Citizens Disability's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Citizens Disability.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 4 | African American/Black | 4 |
Citizens Disability Customer Service Score by Age
Citizens Disability's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Citizens Disability.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
56-60 2.8 | 56-60 | 2.8 |
Citizens Disability Customer Service Score by Usage
Citizens Disability's Customer Service score was rated the highest by customers who have used Citizens Disability's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Citizens Disability as an Employer
2.6/5
Citizens Disability has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Citizens Disability scored a 5 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Citizens Disability would recommend the brand to a friend. ENPS measures how likely Citizens Disability employees would recommend working at Citizens Disability to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
