100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CitizenShipper
Marketing or Exec? Claim Your Free Account
About CitizenShipper's Brand
CitizenShipper is a national online and mobile shipping marketplace that helps connect people who need things shipped locally or long distan
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CitizenShipper NPS
CitizenShipper's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CitizenShipper's customers would recommend using the product based on a scale of -100 to 100.
CitizenShipper Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CitizenShipper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CitizenShipper Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CitizenShipper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CitizenShipper Product Quality
5/5
CitizenShipper has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CitizenShipper's overall Product Quality score rated by its users and customers.
CitizenShipper Product Information
CitizenShipper’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Content
CitizenShipper Pricing
CitizenShipper ROI & Value For Money
5/5
CitizenShipper has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CitizenShipper's overall ROI score rated by its users and customers.
CitizenShipper Customer Service
5/5
CitizenShipper has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CitizenShipper's overall Customer Service score rated by its users and customers.
About CitizenShipper's Customer Service
Address
Broomfield, CO
Website
http://www.citizenshipper.com
Phone Number
254-366-6766
CitizenShipper as an Employer
4.7/5
CitizenShipper has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CitizenShipper scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CitizenShipper would recommend the brand to a friend. ENPS measures how likely CitizenShipper employees would recommend working at CitizenShipper to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
