67
NPS
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Citrin Cooperman
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About Citrin Cooperman's Brand
Citrin Cooperman is a US-based accounting, tax and business consulting firm.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Citrin Cooperman NPS
Citrin Cooperman's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Citrin Cooperman's customers would recommend using the product based on a scale of -100 to 100.
Citrin Cooperman Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Citrin Cooperman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 50 | Apr 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citrin Cooperman Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Citrin Cooperman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Citrin Cooperman Product Quality
4/5
Citrin Cooperman has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrin Cooperman's overall Product Quality score rated by its users and customers.
Citrin Cooperman Product Information
Citrin Cooperman’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Citrin Cooperman Pricing
Citrin Cooperman ROI & Value For Money
4/5
Citrin Cooperman has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrin Cooperman's overall ROI score rated by its users and customers.
Citrin Cooperman Customer Satisfaction (CSAT)
Citrin Cooperman Customer Satisfaction (CSAT) Score
100 / 100
Citrin Cooperman has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Citrin Cooperman Customer Service
4/5
Citrin Cooperman has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrin Cooperman's overall Customer Service score rated by its users and customers.
About Citrin Cooperman's Customer Service
Address
529 Fifth Avenue, New York City, NY
Website
http://www.citrincooperman.com/
Citrin Cooperman as an Employer
2.8/5
Citrin Cooperman has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Citrin Cooperman scored a 67 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Citrin Cooperman would recommend the brand to a friend. ENPS measures how likely Citrin Cooperman employees would recommend working at Citrin Cooperman to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
